Network Director of School Operations

About Mastery:

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.

At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices.

Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated.

Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact.

Position Summary:

The Director of Network School Operations is responsible for overseeing the school operations program across multiple Mastery Schools. Reporting to the Senior Director of Network Operations, this individual serves as a partner and strategic resource, supporting school-based operations teams and driving effective implementation of the Mastery Operations model. The Network Director coaches Assistant Principals of Operations (APOs), collaborates with central office teams, and ensures operational systems are well-designed, consistently executed, and continuously improved.

Duties & Responsibilities

School Operations Program Design

• Collaborate with the Senior Director of Network Operations to design, monitor, and continuously improve the school operations model across Mastery campuses.
• Provide feedback to school and central office leadership to ensure consistent and effective implementation.
• Support recruitment, hiring, onboarding, and training of new Assistant Principals of Operations (APOs).
  
  

Coaching and Management of School-Based Operations Teams

• Provide strategic and tactical coaching to a caseload of APOs to ensure high-quality implementation of operational systems at each school.
• Conduct regular check-ins and team meetings to build capacity, develop problem-solving skills, and support
  
  

team growth.

• Offer targeted, differentiated support to newer APOs, particularly in key operational areas such as procurement,
  
  

enrollment, and facilities.

Administrative and Compliance Oversight

• Ensure non-instructional programs (e.g., food service, transportation, nursing) are compliant and effectively managed in collaboration with APOs and Principals.
• Oversee data integrity and accountability by supporting APOs in maintaining accurate student data in Mastery and authorizer systems.
• Lead data collection, analysis, and preparation for site-based audits and coordinate compliance submissions with central office teams.
  
  

Infrastructure and Facilities Management

• Partner with the network Facilities team and school leaders to manage facility projects and plan space usage.
• Support APOs during construction projects and space transitions to ensure smooth operations.
  
  

Financial Oversight

• Guide APOs in making sound financial decisions that align with school needs and budget guidelines.
• Collaborate with central office teams to ensure accurate and timely financial and compliance reporting.
  
  

Qualifications:

• Strong interpersonal communication skills and the ability to work effectively with a diverse group of people
• Strong organizational skills and the ability to handle multiple projects and responsibilities simultaneously
• Ability to foster a cooperative work environment while holding responsible parties accountable
• Proficient with computers, various software programs, and other technology
• Knowledge of public education and charter schools is highly desirable
• Strong ability to coach staff and direct reports to improve skills and effectiveness
• Must be able to demonstrate the ability to adjust strategies and systems in response to real-time data, stakeholder feedback, and evolving school needs to drive continuous improvement
  
  

Education and Experience:

• Bachelor’s Degree in related field preferred; candidates with four (4) additional years of relevant work experience will be considered.
• 5-7 years of experience and a proven track record of leadership in most, if not all, of the functional areas described above.
• At least 4 years of experience managing or leading high high-performing team
• Experience creating and implementing sustainable, scalable systems and processes to support a growing organization
• Experience leading large, multi-disciplinary projects
• Experience working in urban education is preferred
• Bilingual - Spanish preferred
  
  

Other Requirements:

• Ability to physically perform the essential duties of the role - either on-site or remotely, and to work in environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces ( including, standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, & or projections; filing, scanning, copying, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at computer monitor, using keyboard/mouse, and typing.
• This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities.
  
  

Mastery's Benefits Package:

We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings !

Annual Calendar:

As you plan to make Mastery your new work home, please feel free to review our calendar here . We like to think our calendar is a benefit of working here too!

Why You Should Apply:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist Mastery's Talent Acquisition Team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.