What are the responsibilities and job description for the Program Manager position at Masterworks?
Program Manager
masterworks.agency
Full-time / Remote
Overview
The Program Manager serves as an operational hub across a portfolio of clients. This role drives cross-functional alignment, financial accuracy, scope management, and execution readiness so teams can deliver work predictably and clients remain informed. You will work across departments to surface risks early, coordinate dependencies, manage program health, and ensure commitments are realistic before work moves into execution.
What You’ll Do
Program & Portfolio Management:
- Attend recurring client meetings, onboarding sessions, and annual planning discussions to ensure clear priorities, timelines, and next steps
- Validate scope, ownership, timelines, and capacity before commitments are made
- Track program health, identify blockers, and escalate risks early
- Manage scope changes and ensure impacted teams are aligned before execution
- Maintain organized program documentation, agreements, reporting, and key operational records
Financial & Operational Oversight:
- Maintain billing schedules and align invoicing to work performed
- Monitor forecast-to-actual variance, surface discrepancies, and coordinate resolution with stakeholders
- Reconcile mail quantities, postal logistics, and production-related costs to support accurate client billing
- Manage out-of-pocket expenses and maintain visibility into operational costs
Visibility & Reporting:
- Own structured program status reporting for clients and internal stakeholders
- Maintain risk tracking, decision documentation, and portfolio visibility
- Provide operational leadership with clear visibility into commitments, blockers, risks, and tradeoffs
- Ensure clients and internal teams remain informed through consistent communication and updates
What You Bring
Required Experience:
- 4 years of experience in program management, operations, workflow management, campaign operations, agency operations, PMO, or related cross-functional roles
- Strong ability to manage multiple concurrent workstreams, deadlines, and stakeholder expectations
- Exceptional organizational discipline, documentation habits, and attention to detail
- Strong written and verbal communication skills across cross-functional stakeholders
- Experience using project management, workflow, or collaboration systems
- Ability to work independently in a fast-paced, deadline-driven environment
Preferred Experience:
- Experience in agency, marketing, fundraising, or nonprofit environments
- Exposure to billing reconciliation, financial tracking, or operational reporting
- Familiarity with Google Sheets, Basecamp, Fibery, Slack, or similar systems
Who You Are
- Someone who thrives in cross-functional environments
- Comfortable surfacing challenges calmly, objectively, and constructively
- Highly organized, detail-oriented, and proactive
- Skilled at simplifying complexity and creating clarity