What are the responsibilities and job description for the Strategic Solutions Representative, Business Development position at MasterWord Services?
MasterWord Services (MWS) provides language services solutions in over 250 languages, across four different continents. Services we provide include Translation, Localization, Onsite Interpreting, Video Remote Interpreting (VRI), and Over-the-Phone Interpreting (OPI) Services. Our clients include some of the world’s largest businesses, government entities, healthcare organizations, educational institutions and not-for-profit organizations.
We offer competitive salary and extensive benefits package. We offer a casual and relaxed, yet professional environment where people can learn and grow with the company. We are looking for a Strategic Solutions Representative to join our Business Development Team as we continue to grow the business.
Position Summary
This role is all about direct customer education and support. The Strategic Solutions Executive will have a passion for building superior customer relations and training end-users on how to best serve their LEP population by effectively using MasterWord's various solutions. The Strategic Solutions Representative will be responsible for moving quickly throughout customers' sites delivering trainings and identifying training opportunities.
Status: Full-time
Location: On-site in Houston, TX or Remote
Essential Duties and Responsibilities
Support and implement all Company’s solutions which will include translation, over-the-phone-interpreting (OPI), video remote interpretation services, and other services MasterWord will offer in the future at new and existing client facilities;
Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all solutions;
Partner with Strategic Solutions Executives to drive sales growth and expand existing accounts within assigned territory.
Proactively identify and pursue new business opportunities within assigned territory.
Manage and grow existing clients accounts, ensuring retention and expansion of services.
Other duties as assigned.
Education /Experience
Bachelors degree (B. A.) from a four-year college or university; or one or more years of experience and/or training in language program management; or equivalent combination of education and experience.
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Willing to adhere to required health and safety policies when visiting clients.
- Fluency in English and another language preferred. For the Communication Access vertical, industry-specific knowledge and basic American Sign Language skills required.
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Familiarity with interpretation and translation industry preferred.
- Well organized, self-directed, and dedicated to company growth.
- Highly motivated with the ability to work effectively as part of the team and independently.
- Fundamental business acumen, strong negotiation skills and a positive professional demeanor.
- Excellent internal and external written and oral communication skills; comfortable with preparing and/or leading client facing presentations.