What are the responsibilities and job description for the Sales Support Supervisor position at Masters Transportation?
Help shape the next phase of our growing Inside Sales team.
Master’s Transportation is looking for a Sales Support Supervisor to lead and develop our growing and evolving Inside Sales function at our Kansas City headquarters. This is a hands-on leadership role for someone who enjoys bringing structure to a fast-moving environment, coaching employees, improving processes, and helping a sales organization operate more effectively.
You’ll lead the day-to-day work of the Inside Sales team, partner closely with Sales leadership, and help strengthen how we use Salesforce to manage activity, reporting, follow-up, and data quality. As the team continues to grow and evolve, you’ll have the opportunity to help establish priorities, improve workflows, develop employees, and build scalable processes that support the broader Sales organization.
What We Offer
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and company holidays
- Company-supported training and professional development
- Opportunity to lead and develop a growing team
- Collaborative, 100% in-office role at our Kansas City headquarters
- Opportunity to make a visible impact on an evolving sales organization
Job Title: Sales Support Supervisor
Classification: Exempt
Reports To: Executive Vice President of Sales
Position Type: Full Time
Work Schedule: Monday-Friday, daytime schedule based on business needs
Work Location: HQ, Kansas City, MO
Job Summary:
The Sales Support Supervisor leads daily inside sales operations and Salesforce utilization for Inside Sales Representatives and Sales Support Administrators who support Regional Sales Executives. In partnership with Sales Directors, this role translates department goals into priorities, service expectations, and measurable follow-through; aligns staff with business needs; and communicates performance, risks, and resource requirements. The position also supports the Executive Vice President of Sales and is accountable for team performance, process compliance, reporting, data quality, and continuous improvement.
Essential Functions:
- Monitor workloads, set priorities, and delegate assignments based on capacity and service needs.
- Direct, coach, train, and provide performance feedback to Inside Sales Representatives and Sales Support Administrators.
- Partner with Sales Directors to align team priorities, workflows, and service expectations with sales goals.
- Report team performance, risks, and resource needs to Sales Directors and implement agreed-upon actions.
- Ensure timely support and effective handoffs among inside sales, Regional Sales Executives, customers, and internal teams.
- Drive Salesforce adoption, data quality, activity tracking, opportunity management, and timely follow-up.
- Use Salesforce dashboards and reports to monitor pipeline support, activity, service metrics, and compliance.
- Train staff on Salesforce workflows, troubleshoot issues, and coordinate system enhancements.
- Maintain procedures and service standards; review work quality and implement process improvements.
- Coordinate staffing, onboarding, schedules, cross-training, and coverage.
- Support the Executive Vice President of Sales with reports, meetings, presentations, and initiatives.
- Protect confidential employee, customer, and business information.
Competencies:
- Team leadership and accountability
- Coaching, training, and delegation
- Workload planning and prioritization
- Sales alignment and collaboration
- Clear communication and reporting
- Sound judgment and problem-solving
- Salesforce reporting, data quality, and adoption
- Process improvement and Microsoft Office skills
Supervisory Responsibilities:
Directly supervises Inside Sales Representatives, Sales Support Administrators and other Sales department support staff as needed.
Work Environment:
This position works 100% on-site at the company’s Kansas City headquarters and requires regular, reliable in-office attendance during the established work schedule. Daily responsibilities involve direct supervision, collaboration, meetings, and coordination with on-site staff and departments. Remote and hybrid work arrangements are not available for this role.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Required Education/Experience/Certifications:
- Associate’s degree in Business Administration, Marketing, Communications, or a related field, or equivalent education and experience.
- Five years of inside sales, sales support, customer service, administrative, or related experience.
- Experience leading workflow, assigning priorities, training employees, or supervising a team.
- Experience supporting outside field sales representatives in a deadline-driven environment.
- Proficiency in Salesforce record management, activity tracking, dashboards, reporting, data quality, and user support.
Preferred Education/Experience/Certifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Formal supervisory experience in transportation, commercial vehicles, government, manufacturing, or another service-based industry.
Travel Requirements:
Less than 5%
Safety Sensitive:
Not Safety Sensitive
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Salary : $62,000 - $72,000