Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Product Manager - Technical

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Mastercard Software Builders Experience (MSBX) team is looking for a Product Manager-Technical to drive the transformation of developer experience across Mastercard.

This role will support the enablement of software engineers by improving documentation workflows, streamlining onboarding for internal products, and enhancing platform usability. The Specialist will collaborate across engineering, product,

and technical writing teams to ensure developers can build, deploy, and operate high-quality software with speed and confidence.

Role

• Product Management–Technical (PM-T) is a technical product management role that partners closely with customers, Technical Program Managers, Software Design Engineers, and User Experience teams.
• Defines and guides products—often technical—from conception to launch by bridging the technical and business worlds.
• Breaks down requirements into features and user stories, prioritizes the backlog, and defines acceptance criteria.
• Takes a long-term view, becoming domain experts beyond the scope of a single project.
• Provides engineering teams with a well-groomed backlog of features and user stories.
• Promotes reuse of product building blocks and drives continuous innovation for internal and external customers.
• Defines how new capabilities fit within the platform ecosystem and writes/prioritizes user stories to build new components.
• Surfaces commercialization opportunities for their building blocks and proposes ideas to product development teams for further advancement.
  
  
  

In This Role You Will

• Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools.
• Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms.
• Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs.
• Identify and track key product metrics—usage, quality, satisfaction—to inform product
  
  
  

All About You

• Bachelor’s degree in computer science.
• Experience developing/launching products/technologies.
• Experience with product roadmaps and working with cross-functional teams.
• Like to dive deep into the technical and operational characteristics of the product
• Demonstrated ability to operate with complete independence and autonomy
• Proven track record of data-driven decision making and applying continuous improvement methodologies across your team
• Experience in agile delivery methodologies (scrum, Rally, etc.)
• Can communicate to peers, and staff with impact, eloquence, and authenticity
• Ensures features and associated documentation are clear and easily consumable by other engineering teams.
• Ability to influence multiple stakeholders without direct authority.
• Ability to build organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
• Experience defining and building cloud-native software products as a cloud platform at scale is a plus
  
  
  

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $100,000 - $164,000 USD