Associate Managing Consultant - Consumer Acquisition and Engagement

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant - Consumer Acquisition and Engagement

Services within Mastercard provides value-added expertise, data-driven insights, and execution support to Mastercard's global client base of leading brands and financial institutions. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations : Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.

This role will focus on our Consumer Acquisition & Engagement (CA&E) solution space, which includes a diverse range of technology platforms, strategic consulting offerings, and marketing activation services. We serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals. CA&E consultants help marketers develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty.

You are a great fit if you have experience in marketing innovation and / or a strategy consulting background. But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems and can build trust-based relationships with clients while helping them challenge the status quo.

Roles and Responsibilities

Client Impact

• Manage deliverable development and workstreams on projects across a range of industries and problem statements, focusing on Consumer Acquisition & Engagement topics such as :
• Assessing a brand's CRM strategy and optimizing lifecycle marketing performance across channels
• Developing an omnichannel communication strategy for a product / program migration or relaunch
• Building tailored marketing strategies and activation plans for priority customer personas
• Designing / revamping and launching a customer loyalty program
• Conduct rigorous quantitative and qualitative analyses - synthesizing findings into actionable insights and recommendations
• Contribute to and / or develop strategies and consumer engagement / card programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Manage working relationship with client managers, and act as trusted and reliable partner

Team Collaboration & Culture

Qualifications

Basic qualifications

Preferred qualifications

This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.