Analyst, Operational Reporting & Metrics

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Operational Reporting & Metrics

The Global Statistics / Quarterly Mastercard Reporting (QMR) group is responsible for the collection, validation, analysis, and reporting of Mastercard’s operational performance metrics. The team plays a critical role in ensuring the accuracy, integrity, and timeliness of quarterly reported data while supporting business partners through data-driven insights, operational reporting, and reporting governance.

As a core member of the QMR team, you will participate in all quarterly reporting activities, partner closely with internal and external stakeholders, and help ensure the completeness and accuracy of customer-reported operational data. This highly visible role requires strong analytical capabilities, attention to detail, stakeholder management skills, and the ability to understand the downstream impact of reporting on operational metrics, financial reporting, and billing processes.

Role

• Support the collection, review, validation, and reporting of quarterly operational data submissions.
• Analyze customer-reported operational and transaction data to identify discrepancies, anomalies, trends, and potential revenue leakage.
• Investigate reporting variances and collaborate with customers and internal stakeholders to resolve issues within required timelines.
• Develop trusted relationships with internal and external stakeholders to support accurate and timely reporting submissions.
• Understand and assess the downstream impact of reporting activities on billing, operational metrics, and business reporting.
• Perform root cause analysis on reporting exceptions and recommend corrective actions.
• Deliver clear and actionable reporting insights to support operational and management discussions.
• Support quarterly QMR business updates and reporting reviews with regional finance and business partners.
• Maintain accurate documentation and audit trails for inquiries, investigations, and issue resolution.
• Identify opportunities to improve reporting processes, controls, and operational efficiencies.
• Contribute to system enhancement initiatives, user acceptance testing, and process improvement projects.
• Provide customer support, guidance, and training on reporting requirements, reporting standards, and QMR-related processes.
• Participate in quarterly reporting close activities while ensuring adherence to established controls and governance procedures.
  
  
  

All About You

• Experience working with operational reporting, performance metrics, business reporting, or reporting governance functions.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend solutions.
• Experience reviewing and validating large data sets with exceptional attention to detail and accuracy.
• Demonstrated ability to build trusted stakeholder relationships and effectively manage cross-functional partnerships.
• Exposure to operational, transactional, customer, or financial data analysis.
• Ability to communicate complex findings and reporting issues clearly to both technical and non-technical audiences.
• Self-starter who thrives in deadline-driven environments and can manage multiple priorities simultaneously.
• Strong organizational skills and commitment to data quality and process discipline.
• Experience identifying and implementing process improvements within operational environments.
• FP&A, operational reporting, revenue operations, reporting governance, or business operations experience preferred.
• Continuous improvement or Six Sigma experience is a plus.
• Excellent written and verbal communication skills.
• Advanced Microsoft Excel skills with proficiency in Microsoft Office applications and the ability to quickly learn internal systems and reporting tools.
  
  
  

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 11/15/2026. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

Purchase, New York: $79,000 - $126,000 USD