Lead Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Lead Product Experience Design

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Experience Design

Job Overview

We are looking for a brilliant and passionate design lead to join our Cloud Commerce product team and work alongside the Global CX & Design team at Mastercard. Mastercard is one of the leading companies in the growing fintech space. The Mastercard CX & Design team are a global multi-disciplinary team of designers, researchers and strategists, whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard’s business. If you're excited to be part of a winning and innovative team of designers working on cutting-edge digital products, Mastercard is a great place to grow your career. Join us and help create new experiences that shape the future of payments and financial services at a global scale.

Your Role At The Company:

• Identifying critical moments and opportunities across end-to-end product journeys that will better address customer needs and differentiate experiences
• Facilitating stakeholders’ understanding of the journey and collaborating with the team to identify which product or feature-level opportunities yield the biggest customer impact
• Leveraging product data and market research to identify opportunities for both new products and existing feature improvements
• Defining the right problems to solve through ongoing research in partnership with the Research and Product Management teams
• Ensuring that design concepts fully explore multiple options and that appropriate testing is conducted to determine the best solution
• Guiding the team in the creation of the product vision, providing an expansive perspective and influencing stakeholder decisions through hypothesis testing and competitive research
• Crafting engaging experiences that drive adoption and use market through thoughtful and usable interaction, content and visual design
• Creating experience prototypes to evaluate product and end-customer assumption
• Leading junior designers to ensure new features are elaborated upon in a way that balances user and business needs. Ensure new feature designs are tested and iterated when appropriate.
• Localizing solutions to specific regions, as needed. This may include design, researching what is appropriate in each country, and researching what competitors do in similar scenarios, to make more thoroughly considered design decisions.
  
  

Your Qualifications & Expertise:

• Demonstrated experience in creating and implementing UX and visual design for desktop and mobile devices
• You are an experienced designer, who carefully considers how the customer will interact with the product, from the overall journey level right down to the smallest details
• Proficient with design programs such as Sketch, Figma, InVision, Mural, Adobe Suite and other leading design tools and applications
• You create impactful, desirable and usable experiences and have a proven ability to apply and balance core design elements - typography, space, colour, hierarchy, navigation, photography, illustration and iconography
• You have previously worked on complex projects in large business settings
• Basic understanding of HTML, CSS and comparable languages or experience working with developers
• Ability to work effectively in a collaborative environment to create top-performing design solutions
• Careful consideration of how the customer will interact with the product, from the overall journey level down to the smallest details
• Design Thinking skills that demonstrate success in bringing products to market
• Show a strong awareness of common interaction patterns and know when and how to apply
• Professional written and interpersonal skills when communicating with customers
• Ability to prioritize and manage several milestones and projects efficiently
• A critical thinker who questions the status quo and strives for improvement
• Experience creating storyboards, wireframes, and visual designs
  
  

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Come With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.