What are the responsibilities and job description for the Delivery Services Coordinator position at MasterBrand, Inc.?
For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.
Job Description
The Delivery Service Coordinator is a key member of the Sioux Falls, South Dakota showroom team, responsible for overseeing the scheduling, coordination, and execution of all delivery operations. This role ensures that products are delivered to customers efficiently, accurately, and with a focus on customer satisfaction.
Primary Responsibilities
The Delivery Service Coordinator works primarily from the Sioux Falls showroom, with occasional interactions at warehouses or customer sites as needed. The role requires flexibility in scheduling to accommodate customer needs and delivery windows.
Impact on Customer Experience
By ensuring seamless delivery operations and proactive communication, the Delivery Service Coordinator enhances the overall customer experience, contributing to the reputation and success of the Sioux Falls showroom.
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.
Job Description
The Delivery Service Coordinator is a key member of the Sioux Falls, South Dakota showroom team, responsible for overseeing the scheduling, coordination, and execution of all delivery operations. This role ensures that products are delivered to customers efficiently, accurately, and with a focus on customer satisfaction.
Primary Responsibilities
- Coordinate delivery schedules with customers, showroom staff, and delivery teams to ensure timely service.
- Communicate proactively with customers regarding delivery status, expected arrival times, and any changes to schedules.
- Maintain accurate records of all deliveries, including dates, times, customer details, and any special instructions.
- Work closely with warehouse and logistics staff to ensure products are prepared for delivery and loaded securely.
- Resolve any delivery-related issues promptly, such as delays, damaged products, or customer concerns.
- Monitor delivery routes and optimize schedules to maximize efficiency and minimize costs.
- Ensure compliance with showroom policies, safety standards, and regulatory requirements.
- Assist in training new delivery staff on procedures, customer service expectations, and safety protocols.
- High school diploma or equivalent; additional education in logistics or customer service is a plus.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Experience with scheduling software and basic computer applications.
- Ability to work collaboratively in a fast-paced environment.
- Problem-solving skills and a customer-focused mindset.
- Should be able to lift 40lbs
- Safe driving record and practice safe driving habits
- Knowledge of Sioux Falls area and surrounding communities is beneficial.
- Attention to detail
- Time management
- Adaptability
- Teamwork
- Professionalism
The Delivery Service Coordinator works primarily from the Sioux Falls showroom, with occasional interactions at warehouses or customer sites as needed. The role requires flexibility in scheduling to accommodate customer needs and delivery windows.
Impact on Customer Experience
By ensuring seamless delivery operations and proactive communication, the Delivery Service Coordinator enhances the overall customer experience, contributing to the reputation and success of the Sioux Falls showroom.
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.