VP, Digital Customer Experience & Commercial Technology

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

We are seeking a Vice President, Digital CX & Commercial Technology to lead the strategy and execution of technologies that power commercial growth and differentiated customer experiences across all channels. This leadership role sits at the intersection of commercial strategy, customer experience, and enterprise technology, translating business priorities into scalable platforms, products, and outcomes.

This is a high-impact opportunity for a leader who brings deep commercial acumen, a strong technology mindset, and the ability to influence at the highest levels of the organization while remaining hands-on where it matters most.

Responsibilities

• Own the end-to-end Commercial Technology vision and multi-year roadmap, aligned to revenue growth, customer experience, and enterprise architecture.
• Partner closely with senior Commercial, Sales, Marketing, and Technology leaders to prioritize initiatives based on business value.
• Translate complex business needs into integrated, scalable technology solutions.
• Provide portfolio governance including capital planning, funding forecasts, and benefits realization.
• Lead delivery of customer-facing platforms such as CRM, CPQ, Order Management, ERP, pricing systems, and customer/dealer portals.
• Own executive-level escalation and resolution of customer-impacting issues.
• Establish KPIs and operating rhythms to track delivery, adoption, financial performance, and customer outcomes.
• Champion automation and responsible AI to improve speed, accuracy, and cost-to-serve.
• Define how systems should work together to create seamless end-to-end customer experiences.
• Promote modern product delivery and Agile practices where appropriate.
• Lead and develop leaders and their teams, with the ability to scale the organization as business needs grow.
• Assess talent gaps and build high-performing, execution-oriented teams.
• Balance strategic leadership with hands-on engagement and problem solving.

Qualifications

• Bachelor’s degree in Business, Technology, or a related field required; Master’s degree preferred.
• 10 years of progressive leadership experience in commercial technology, product, or enterprise technology roles.
• Proven success supporting or leading B2B commercial environments, ideally with P&L ownership or direct commercial accountability.
• Hands-on experience delivering and integrating:
  • CPQ (required)
  • Order Management (required)
  • CRM (Salesforce strongly preferred)
  • ERP and pricing systems
  • Customer or dealer portals
• Strong understanding of enterprise architecture and complex system landscapes.

Leadership & Mindset

• Strategic, inquisitive, and comfortable operating end-to-end—from vision to execution.
• Able to translate technology into business outcomes and influence executive stakeholders.
• Strong communicator with the credibility to engage customers, dealers, and senior leaders.
• Passion for customer experience, adoption, and change management.
• AI-aware and automation-focused, with the ability to identify opportunities and guide teams (not required to build solutions personally).

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].