What are the responsibilities and job description for the IT Support Specialist position at Masterapp Labs?
Title: IT Support Specialist
Location: Petersburg, VA, (Onsite)
Position Type: Contract
Interview Mode: In-person
This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.
Key Responsibilities
Technology Needs Assessment
- Evaluate district needs for hardware, software, systems, and upcoming technology projects.
- Track current and future initiatives, issues, concerns, and action items.
Technical Support & Troubleshooting
- Provide technical assistance for applications, hardware, and system-related issues.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
Systems Maintenance & Documentation
- Document, maintain, upgrade, or replace hardware and software systems.
- Maintain accurate district asset inventory records.
Procurement & Security
- Review and recommend procurement of information technology equipment.
- Maintain required security controls over software and related systems.
User Support & Technology Guidance
- Advise users on available technologies that support business needs.
- Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
Issue Escalation
- Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
Additional Experience (Preferred)
- Experience supporting office relocations, including server moves and telephone setup.
- Experience initiating or supporting Electronic Health Records (EHR) implementation.
Required/Desired Skills
|
Skill
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Required /Desired
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Amount
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Actual Years of Experience
|
|
Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
|
Required
|
1
|
|
|
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
|
Required
|
1
|
|
|
Experience leading meetings, configuring audio equipment
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Required
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1
|
|
|
Experience toubleshooting hardware and software-hands on or from a service desk
|
Required
|
1
|
|
|
Experience creating professinal communications to users
|
Required
|
1
|
|
|
Demonstrated success in managing and prioritizing work
|
Required
|
1
|
|
|
Must have basic understanding of writing technical processes and instructions to simply processes for user.
|
Required
|
1
|
|
|
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
|
Required
|
1
|
|
|
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
|
Required
|
1
|
|
|
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
|
Required
|
1
|
|
|
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
|
Required
|
1
|
|
|
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
|
Required
|
1
|
|
|
Must demonstrated success working as a team member and collaborating to achieve objectives.
|
Required
|
1
|
|
|
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
|
Highly desired
|
1
|
|
|
Excellent project management skills and ability to manage multiple priorities
|
Highly desired
|
1
|
|
Salary : $27 - $35