SUMMARY

Responsible for overseeing the day-to-day operation of the SSVF Program in Baltimore City and Baltimore County and ensuring all housing placements meet the highest quantity and quality standards. This includes the administration and management of the services provided at their assigned location and ensuring services are delivered consistent with a housing first model, using best practice and community standards. The Program Director is responsible for ensuring compliance with established policy and procedures as well as in the hiring, training, supervision, and retention of the staff. They are also responsible for reporting monthly statistics of program goals and outcomes and working collaboratively with the Director of Performance Management.  

PRIMARY DUTIES

• Provides direct supervision to the Case Managers, providing guidance in the development of detailed Individual Service Plan (ISP) for each Veteran family, including specific Goals, Action Plan and Timeline for the following areas: 
  • Greater Self-Determination
  • Healthcare Management
  • Employment/Financial Status
  • Stable Housing
  • Positive Parenting
  • Recovery from Addiction
• Meets regularly with staff to track family progress in achieving goals, fulfilling responsibilities detailed in ISP and Participant Agreement. Serves as a part of an administrative team that evaluates and assigns the amount of TFA to families. 
• Works collaboratively with employment service providers to ensure that workforce development in integrated into case management practice and that clients have access to navigation services.
• Ensures that all staff adheres to the principals of Trauma Informed Care and Crisis Prevention and Mediation.
• Develops and provides ongoing training for program staff.
• Conducts routine face to face supervision of staff, no less then bi-weekly.  Develops programs for staff incentives and retentions to maintain a positive morale.  Conducts staff meeting, at a minimum of once a month and has ongoing vehicles to meet with clients, individually and in group.  
• Develop an outreach plan and coordinate outreach activities in collaboration with the community and other social services organizations, including Veterans Benefits Administration Regional Office, Vet Centers, Grant and Per Diem Programs, Department of Defense Resources, and VA Medical Center Management Teams, Homeless Outreach, and VASH Program.
• Keeps documentation of program statistics in Client Track and assists in compiling data for reports. Supervises staff use of HMIS and Salesforce data systems including serving as a Program HMIS Power User, ensuring timely, high quality data collection and entry and utilizing reports to monitor staff use of required data collection and reporting systems.  Utilizes on-demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions. 

SECONDARY DUTIES

• Keeps updated on most effective means of accessing services available within the larger community and maintains an active data base for referrals and community partners.
• Networks with the community service providers and the city shelters to coordinate on-site services regarding case management of specific families.
• Maintains an active referral base, and networks with other city shelter providers, and those within the larger service community.
• Creates a welcoming and positive environment for volunteers, ensures that they are used effectively to meet program goals, and provides direction to staff on how to incorporate them into their work. 
• Other duties as assigned within the scope of the position.

QUALIFICATIONS

• Bachelor’s Degree in Social Work or related field
• 3 years successful experience in working with persons who are homeless and/or materially poor in an urban setting, supervising staff, counseling, case management and/or crisis intervention. 
• 2 years of successful experience as a program manager.
• Able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts
• Willing and able to work a flexible schedule. 
• Knowledge of and respect for confidentiality.
• Ability to relate in a courteous, comfortable, non-judgmental manner with persons from all ethnic, socioeconomic, and religious backgrounds.
• Strong communication, interpersonal, and computer skills.
• Desire and ability to work as a team player.
• Strong organizational and time management skills, ability to multi-task.
• Valid State Driver’s License and access to a car.

PHYSICAL REQUIREMENTS

ENVIRONMENTAL CONDITIONS

__X__ Primarily Indoor Work               

TYPE OF WORK

___X__MEDIUM WORK:  Lifting 50 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.

Salary : $70,000 - $79,000