Service Dispatcher

Do you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we’d love to talk.

Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You’ll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you’re organized, customer-focused, and enjoy keeping operations moving, let’s connect!

To the qualified Service Dispatcher, we offer:

• Competitive Compensation – $42,000 - $55,000 based on experience
• Sign-On Bonus – Join our team and get rewarded from the start
• Paid Overtime – Earn extra for the hard work you put in
• Generous Paid Time Off – Start with 10 days of PTO per year plus holidays
• Comprehensive Health Benefits – Medical, dental, and vision insurance
• 401(k) with Company Match – Invest in your future
  
  

Primary Duties of the Service Dispatcher:

Service Coordination & Scheduling

• Prioritize and schedule service tickets for technicians
• Monitor the service board and follow up to keep tickets moving
• Balance workflow to match technician availability with client needs
  
  

Client Communication

• Act as the first point of contact for service requests
• Gather key details, triage issues, and route tickets appropriately
  
  

Documentation & Process Support

• Keep ticket notes, client details, and schedules accurate and current
• Maintain dispatch systems/workflows and recommend process improvements
  
  

Operational Support

• Track SLAs and response times to support service metrics
• Help prepare daily schedules, reports, and follow-up lists
  
  

Professional Expectations for the Service Dispatcher:

• Alignment with Company Values
• Excellent Communication & Customer Service
• Problem-Solving & Proactive Thinking
• Time Management & Organization
• Team Collaboration
• Willingness to Learn & Taking Initiative
  
  

Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.

Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you’ll work directly with clients, providing the technology solutions they need to achieve their business goals.

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