What are the responsibilities and job description for the Dispatcher LHP position at MASTER-PJK SERVICE LLC?
Job Purpose/Objective:
The Dispatch Router is responsible for coordinating, planning, and overseeing nighttime and early morning Delivery Truck Driver routing.
Essential Job Functions:
• Create and build routes using Roadnet and MobileCast Programs
• Work with the Transportation Department, Shipping Department, and Sales Department and interdepartmentally to manage supply chain logistics, including routing and truck utilization strategies to create greater efficiency.
• Handle internal challenges and elevated external client complaints and strive to find proactive ways to reduce them
• Distribute the dispatch routing and all related information to the designated department representative in an accurate and timely manner
• Anticipates and determines causes of delays in deliveries and takes appropriate action to meet shipping schedules.
Minimum Qualifications:
• High School diploma, equivalency degree, or related experience
• 3 years management / supervisory experience
• 3 years using RoadNet and Mobile cast software programs
• Prior experience working in a wholesale produce distribution and / or routing environment
• Experience in fleet dispatching and routing internal fleet
• Proficient in computer use with emphasis on Microsoft Word and Excel
• Valid driver’s license: dispatch, routing and/or driving experience is a strong plus
• Thorough understanding of all aspects of fleet management and operations procedures
• Able to work in a fast paced, multi-tasked environment
• Able to look at challenges and create long term solutions
• Ability to respond to common inquiries from staff, and others
• Ability to collect data, establish facts and draw valid conclusions
• Ability to deal with abstract and concrete information
• Ability to make decisions in a timely manner, utilizing input from others as appropriate
• Ability to establish and maintain effective working relationships
• Ability to resolve conflicts
• Ability to speak clearly and concisely both in oral and written communication.