What are the responsibilities and job description for the Director of Client Development position at Master Center for Addiction Medicine?
We are seeking a Director of Client Development to lead efforts in identifying, developing, and maintaining relationships with referral organizations for the purpose of enrolling new substance use disorder (SUD) patients in treatment at Master Center. In this highly visible role, reporting directly to the CEO, the Director of Client Development will be responsible for the following:
Community Engagement and Referral Development
Trust. Trust is the Cornerstone of our relationships. We act with integrity, fulfilling our commitments to patients, partners, teammates and ourselves.
Leadership. Leadership knows no hierarchy. Each of us drives our organization towards success through accountability, collaboration and a commitment to excellence.
Compassion. Empathy fuels our actions. We strive to foster kindness and assume positive intent in our interactions with patients, partners and teammates.
Collaboration. Together we achieve more. We embrace diverse ideas and expertise from across our organization to tackle challenges effectively and realize our shared vision.
Innovation. Continuous improvement is our mantra. We challenge conventions and embrace the lessons from both success and failure to pioneer new approaches in addiction treatment that help patients heal and achieve long-term recovery.
Diversity. Our differences enrich us. We celebrate and harness diverse perspectives, backgrounds and experiences to drive innovation and foster inclusivity between each other and with our patients and partners.
Respect. Respect is the foundation of our community. We honor the dignity of every person, cultivating an environment of fairness, consideration, and mutual appreciation among each other, patients and partners.
Reasons it pays to work at Master Center (in addition to the pay itself)...
The Master Center for Addiction Medicine is a physician-led addiction treatment program with locations throughout Virginia – including Greater Richmond, Gloucester, the Northern Neck and Middle Peninsula, and Hampton Roads. We are expanding to new locations to serve the needs of Central Virginia and beyond. We are committed to an evidence-based, organized, system-wide response to the disease of addiction. Join us in our mission to build a bridge to lifelong recovery and make a true impact on people, families and your community!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Master Center, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at Master Center. Just go for it... submit your resume!
Community Engagement and Referral Development
- Raising the profile and strengthening the reputation of Master Center through building relationships with organizations that refer SUD patients, including provider organizations, healthcare systems, SUD treatment centers, recovery community organization, and government entities.
- Collaborating with the leadership team to develop strong client relationships and identify leadership engagement opportunities.
- Facilitating education about substance use disorder and treatment services within the communities served by Master Center.
- Participating in marketing strategy decisions for lead generation and evaluating and recommending events, sponsorships, and speaking engagements.
- Utilizing Salesforce for data capture, reporting, and identification of outreach opportunities.
- Leading the outreach team to meet or exceed monthly new patient goals.
- Oversight of referral partner relationship development.
- Coaching and management of individual team outreach activities.
- Ensuring accurate and timely documentation in Salesforce for outreach activity and contacts.
- Facilitate outreach team development and connectivity to Master Center and our mission.
- Providing referral partner updates to internal stakeholders and orienting new Master Center team members to client development purpose and activities.
- Assisting in creating new procedures for enhancing referrals, to include pathways and partnership agreements.
- Tracking, monitoring, and reporting trends and changes in the marketplace to the leadership team.
- Developing and reporting on quarterly outreach goals that support Master Center’s business goals.
- You have a Bachelor’s degree and 3 years of leading and managing sales teams (behavioral health experience a plus!)
- You are relationship-oriented, foster great connections, and can quickly add value to Master Center through your current network and contacts.
- You are an excellent communicator and have the poise to represent Master Center during referral partner/prospective referral partner meetings and in front of internal stakeholders.
- You are a thought partner and strategic leader that can execute on the small details, while still providing big picture thinking and ideation.
- You are an inspirational leader and have the ability to motivate and influence those around you.
- You possess a strong interpersonal presence and have the ability to collaborate cross functionally with people from various teams and various backgrounds.
- You enjoy mission driven work and have a passion and commitment to improving the lives of patients, families, and communities.
Trust. Trust is the Cornerstone of our relationships. We act with integrity, fulfilling our commitments to patients, partners, teammates and ourselves.
Leadership. Leadership knows no hierarchy. Each of us drives our organization towards success through accountability, collaboration and a commitment to excellence.
Compassion. Empathy fuels our actions. We strive to foster kindness and assume positive intent in our interactions with patients, partners and teammates.
Collaboration. Together we achieve more. We embrace diverse ideas and expertise from across our organization to tackle challenges effectively and realize our shared vision.
Innovation. Continuous improvement is our mantra. We challenge conventions and embrace the lessons from both success and failure to pioneer new approaches in addiction treatment that help patients heal and achieve long-term recovery.
Diversity. Our differences enrich us. We celebrate and harness diverse perspectives, backgrounds and experiences to drive innovation and foster inclusivity between each other and with our patients and partners.
Respect. Respect is the foundation of our community. We honor the dignity of every person, cultivating an environment of fairness, consideration, and mutual appreciation among each other, patients and partners.
Reasons it pays to work at Master Center (in addition to the pay itself)...
- Competitive base salary with performance bonus incentives
- Comprehensive health benefits with employer contribution
- Employer-matched 401k
- Generous PTO and paid holidays
- The ability to see your impact within the organization AND your impact transforming the lives of patients… How awesome is that??
The Master Center for Addiction Medicine is a physician-led addiction treatment program with locations throughout Virginia – including Greater Richmond, Gloucester, the Northern Neck and Middle Peninsula, and Hampton Roads. We are expanding to new locations to serve the needs of Central Virginia and beyond. We are committed to an evidence-based, organized, system-wide response to the disease of addiction. Join us in our mission to build a bridge to lifelong recovery and make a true impact on people, families and your community!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Master Center, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at Master Center. Just go for it... submit your resume!
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
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