What are the responsibilities and job description for the IT Problem Management Analyst position at Mastech?
We’re Hiring: IT Problem Management Analyst
📍 Locations: Lafayette, LA | Knoxville, TN | Columbia, SC | Birmingham, AL
We are seeking an experienced IT Problem Management Analyst to drive root cause analysis, identify recurring production issues, and improve operational reliability within an enterprise IT environment.
Key Responsibilities:
- Conduct Root Cause Analysis (RCA) and incident trend analysis.
- Identify systemic issues across applications and teams.
- Facilitate problem reviews and lessons-learned sessions.
- Track corrective actions and drive them through closure.
- Develop operational dashboards, reports, and actionable insights.
- Recommend process improvements to enhance reliability and resiliency.
Required Qualifications:
- 5 years of experience in IT Problem Management and RCA.
- Strong analytical, reporting, and stakeholder management skills.
- Experience with production operations, incident management, and continuous improvement.
- Bachelor's degree in IT, Computer Science, Business Analytics, or a related field.
- Experience in financial services and familiarity with process mining or automation are preferred.
Salary : $75,000 - $82,000