What are the responsibilities and job description for the Regional Underwriting Director - South Central position at MassMutual?
The Opportunity
As a Regional Underwriting Director, you will lead a dynamic group of underwriters in support of MassMutual’s underwriting strategy. In this leadership role, you will foster a culture where team members feel inspired, engaged, and motivated to deliver high-quality underwriting decisions within established time standards. You will provide supervisory leadership, underwriting expertise, and effective daily work distribution to help the team operate efficiently and consistently. You will also serve as a mentor and coach, offering meaningful feedback that strengthens team members’ skills, confidence, and overall quality.
The Team
The team consists of underwriters specializing in risk assessment to underwriting outcome and field communication. This includes a diverse mix of both early-career and seasoned professionals, collectively contributing to the team's success. The underwriting challenge, involving decisions with potentially limited information, demanding a blend of analytical thinking, adaptability, and collaboration.
The Impact
As the Regional Underwriting Director, you will play a multifaceted role with a significant impact on the team and overall corporate strategy. You will be key in the acquisition, retention, and development of underwriting talent. Your responsibilities will include overseeing your team’s daily underwriting operations, ensuring adherence to service level agreements, underwriting process guidelines, and delivering optimal underwriting decisions. You will collaborate with fellow directors within and outside of the core underwriting organization to ensure work volumes are balanced effectively across the teams as capacity allows. Additionally, the team will support other teams and regions as capacity allows, creating valuable development opportunities that help team members continue to grow and advance in their careers. You will develop and maintain key relationships with agents, advisors, and other firm staff to resolve escalations, discrepancies, or risk related concerns. You will be instrumental in identifying and developing individual talents within the team, creating opportunities for mentorship, training, and skills enhancement. You will work to foster a “best offer first” mentality, and a collaborative, customer-focused environment. This will align with MassMutual's corporate strategy of achieving consistency in underwriting decisions, as well as building up underwriting skills that are reflected in high-quality review scores, as well as expanded underwriting approval authorities.
The Minimum Qualifications
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
As a Regional Underwriting Director, you will lead a dynamic group of underwriters in support of MassMutual’s underwriting strategy. In this leadership role, you will foster a culture where team members feel inspired, engaged, and motivated to deliver high-quality underwriting decisions within established time standards. You will provide supervisory leadership, underwriting expertise, and effective daily work distribution to help the team operate efficiently and consistently. You will also serve as a mentor and coach, offering meaningful feedback that strengthens team members’ skills, confidence, and overall quality.
The Team
The team consists of underwriters specializing in risk assessment to underwriting outcome and field communication. This includes a diverse mix of both early-career and seasoned professionals, collectively contributing to the team's success. The underwriting challenge, involving decisions with potentially limited information, demanding a blend of analytical thinking, adaptability, and collaboration.
The Impact
As the Regional Underwriting Director, you will play a multifaceted role with a significant impact on the team and overall corporate strategy. You will be key in the acquisition, retention, and development of underwriting talent. Your responsibilities will include overseeing your team’s daily underwriting operations, ensuring adherence to service level agreements, underwriting process guidelines, and delivering optimal underwriting decisions. You will collaborate with fellow directors within and outside of the core underwriting organization to ensure work volumes are balanced effectively across the teams as capacity allows. Additionally, the team will support other teams and regions as capacity allows, creating valuable development opportunities that help team members continue to grow and advance in their careers. You will develop and maintain key relationships with agents, advisors, and other firm staff to resolve escalations, discrepancies, or risk related concerns. You will be instrumental in identifying and developing individual talents within the team, creating opportunities for mentorship, training, and skills enhancement. You will work to foster a “best offer first” mentality, and a collaborative, customer-focused environment. This will align with MassMutual's corporate strategy of achieving consistency in underwriting decisions, as well as building up underwriting skills that are reflected in high-quality review scores, as well as expanded underwriting approval authorities.
The Minimum Qualifications
- Bachelor's Degree or 5 years of professional work experience
- 5 years of life insurance underwriting experience
- 2 years demonstrating informal leadership by guiding, coaching, and supporting colleagues
- Ability to travel as needed (estimated 10-15%)
- Minimum established approval authority of $5 million
- People management experience
- Preferred completion of continuing education certificate or education program: FALU, FLMI, CLU, MBA etc.
- Strong understanding of operational and performance metrics as well as a proven ability to leverage data to make management decisions
- Excellent presentation and communication skills with a customer-focused mindset
- Commitment to professional development: adaptable to change; open to both receiving and providing feedback in a constructive manner; makes changes in behavior based on feedback and/or experience
- Excellent interpersonal and soft skills to effectively engage with internal and external partners and stakeholders
- Ability to multitask, prioritize work, and adapt to a changing environment
- Willingness to embrace technology and innovation
- Proven success in collaborating with other areas such as training, quality assessment, compliance, and other partners
- A leader who is willing to roll up their sleeves and jump into production if necessary
- Knowledge of underwriting processes, including an understanding of the roles of underwriting rules, data models, data compiling and interpretation, slippage, and algorithmic underwriting
- Ability to foresee future impacts and communicate effectively
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.