Analytics & Insights Consultant

Analytics & Insights Consultant Springfield, Massachusetts; Boston, Massachusetts Job Category Business Analysis ID R20252 Overview Job Description Hiring Process Culture Benefits The Boston Globe: Top Places to Work 2025 Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years! Overview A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love. We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are. People working together Back to nav Headshot of Roger Crandall Roger Crandall CEO “Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.” Job Description The Opportunity As an Analytics & Insights Consultant, you will operate as a strategic thought partner to Operations executives, shaping decisions that materially impact performance across New Business, Policyholder Services, Claims, and the Call Center. A key responsibility of this position is to effectively translate operational performance into enterprise-level implications—including financial results, pricing factors, and advisor experience—enabling leadership to comprehend both current events and their significance. This role includes both responding to business driven analytical requests and proactively shaping insight for complex operational domains. You will partner with leaders to define the right optimal analytical questions and develop practical, forward-looking insights and frameworks that enable support timely, well informed decisions. In parallel, you are expected to continuously scan the operational environment and relevant industry trends to identify emerging opportunities, risks, and unanswered questions that merit analytic focus. The Team The Analytics & Insights team sits within Business Intelligence and partners deeply with Operations and those who rely on Operations data across the entire enterprise. This role is expected to contribute to and reinforce strong insight practices across the team—modeling how to combine data, business context, and strategic reasoning to support high quality decision-making. As a player-coach, you will provide expertise, mentor colleagues, and contribute to the ongoing development of collective capabilities, while promoting analytics as an integral decision-making capability rather than solely a reporting function. The Impact This position involves ongoing influence without formal authority. You will regularly engage senior leaders, challenge assumptions with confidence and credibility, and translate complex system dynamics into clear choices. While this role does not include formal people leadership, it carries accountability for insight quality, narrative rigor, and downstream impacts. In this role, you will: Own strategic insight domainsby developing a deep,end to endunderstanding of operational systems, demand drivers, cost structures, and constraints, and by continuously refining the questions analytics should answer to support leadership priorities. Translate operational insights intodecision readyimplications, synthesizing performance, risk, and tradeoffs so leaders can balance service, cost, growth, and experience when making operational and strategic choices. Leadcritical strategicanalysessuch as workforce and capacity planning, scenario modeling, and performance diagnostics,integrating uncertainty and judgment into clear options for senior leaders. Apply systems thinking at scale,identifyingearlysignalsand articulating how changes in volume, mix, policy, or process design createboth opportunities and risksacross Operations, experience, and cost structures. Influence executive decisionsthrough clear, structured narratives that integrate data, context, and judgment, including when insights challenge entrenched perspectives or preferred outcomes. Elevate team capability and partnership effectivenessby mentoring others on problem framing, insight storytelling, and executive communication, and by serving as a trusted advisor to Operations leaders and Internal Business Partners. The Minimum Qualifications 8+ years of experience in analytics, consulting, or business analytics roles supporting operational or strategic decision‑making. 8+ years of experience within the insurance or financial services industry, with demonstrated exposure to Operations and experience connecting operational performance to broader business outcomes. 5+ years experience in SQL and experience using analytics and visualization tools such as Tableau, Power BI, Python, R, or comparable technologies to explore, analyze, and communicate data. 5+ years experience translating complex analyses into clear implications and recommendations for senior, non‑technical stakeholders. Bachelor's degree is required The Ideal Qualifications Demonstrated ability to operate independently in ambiguous environments, framing problems and determining analytical approaches without predefined direction. Demonstrated mastery in one or more operational domains, with experience extrapolating insights into financial, pricing, or advisor‑related implications. Experience leading high‑impact, ambiguous initiatives where outcomes depended on judgment, prioritization, and influence rather than technical execution alone. Strong systems thinking, with the ability to explain how changes in one part of Operations create downstream impacts across people, process, technology, and demand. Demonstrates strong executive presence and a proven ability to influence senior leaders by delivering clear recommendations, framing scenarios effectively, and communicating through concise storytelling. Experience designing and evolving forecasting, staffing, or scenario‑planning frameworks that support ongoing decision‑making rather than one‑time analyses. Proven record of enhancing team performance through informal leadership, mentoring peers, and promoting shared standards for analysis and storytelling. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures(opens in new window) page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Salary Range: $128,000-$168,000

Salary : $128,000 - $168,000