Wealth Management Business Support Specialist

Position Summary

The Wealth Management Business Support Specialist plays a critical role in the successful onboarding, development, and ongoing support of new financial advisors. This individual works closely with Recruiters, Training Coordinators, and Sales Managers to deliver comprehensive wealth management training, systems education, and hands-on business processing support.

Key Responsibilities

Advisor Onboarding & Training:

• Support onboarding of new advisors in close partnership with Recruiters, Training Coordinators, and Sales Managers
• Deliver and support General Wealth Management Training
• Participate in live or virtual training sessions as needed to support advisor development

Systems & Platform Training and Support

• Provide training, guidance, and ongoing support on firm platforms and tools

Ongoing Business Processing Support

• MMLIS new business processing
• Annuity new business (proprietary and non-proprietary) processing
• NIGO (Not In Good Order) resolution
• Support DocuSign workflows and troubleshooting
• Conduct order reviews and address deficiencies
• Answer advisor questions related to money movement, including:
• Transfer oversight and issue resolution
• Track and support product training requirements to ensure compliance

Required Qualifications:

• Detail Oriented, with strong organizational and problem-solving skills
• Ability to explain complex systems and processes clearly to advisors
• Comfortable working cross-functionally with sales, training, and compliance teams
• Excellent communication and presentation skills

Preferred Qualifications:

• College Degree, preferably in business, finance or economics
• Operations experience with Business Processing
• Training or facilitation experience (in-person or virtual)

Key Competencies:

• Advisor-focused service mindset
• Detail-oriented with strong follow-through
• Adaptable in a fast-paced environment
• Strong written and verbal communication skills