IT Help Desk Specialist I

Brief Description

We here at Massman Automation in Alexandria, MN are looking for a problem-solver, people-helper, and technology enthusiast who enjoys figuring things out and making someone else's day a little easier. Every day, people across our business rely on technology to get the job done. When something isn't working, you're the person who helps get them back on track.

What makes this opportunity different?

• Every day brings something new. Troubleshoot technology issues, answer questions, and help employees find solutions.
• Make a real impact. Your support helps keep our teams connected and our manufacturing operations running.
• Build your IT career. Grow your technical skills, gain hands-on experience, and learn something new along the way.
• Be the person people count on. Turn frustrating tech problems into positive experiences.
  
  

Ready to put your problem-solving skills to work?

Join Massman Companies and help keep our people, technology, and operations connected.

Apply today!

Requirements

Education & Experience

• Professional degree in chosen discipline or equivalent experience, plus 2 to 4 years of related experience
  
  

Ability To Work Independently

• Self-motivated to identify project and work related to their professional experience.
• Demonstrated ability to complete those projects with limited supervision.
• Proactively seeks coaching when needed.
  
  

Scope Of Responsibilities

• Some skills and capabilities have clear proficiencies and others are still developing.
• Usually serves as an experienced resource for new team members.
• Weekly work has some variation and complexity, requiring moderate problem-solving skills.
  
  

Business Impact

• Optimizes professional and personal processes to improve accuracy and quality of output.
• The subject of work has a moderate impact on business performance.
  
  

Summary

Competencies:

Candidates must perform at the appropriate proficiency level for the organizations’ core competencies and leadership competencies (if applicable):

• Adaptability/Change: Adapts to changes in work environment. Manages competing demands. Helps to overcome resistance and develop workable solutions. Communicates change effectively and supports those affected by change. Accepts feedback and criticism in a professional manner.
• Attendance & Productivity: Consistently at work as scheduled. Completes work in a timely manner without the need to be redirected. Is aware of the customer schedule and adjusts pace to ensure completion of project accordingly.
• Communications: Effectively expresses ideas and thoughts verbally and in written form. Genuinely listens, comprehends and provides timely responses to questions/concerns. Keeps others adequately informed. Emulates and communicates Massman's values of Honesty, Integrity and Pride.
• Collaboration & Teamwork: Contributes and shares ideas openly. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Understands how individual responsibilities relate to and impact others. Balances individual and team responsibilities. Contributes to building a positive team spirit within the department and throughout the organization. Puts success of team above own interests.
• Customer Focus: Understands that customer service applies to internal and external customers. Adheres to high standards of customer service. Develops new approaches to meeting customer needs. Monitors customer satisfaction. Trains and supports others in the delivery of quality customer service.
• Integrity: Behaves honorably, even when no one is watching. Takes personal responsibility for decisions, actions and failures. Follows through on commitments - shows consistency between words and action - does what they say they will do and what they are expected to do.
• Quality & Safety: Exhibits high standards of workmanship/performance. The final output is neat and professional in appearance. Errors/rework are rare. Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Looks for ways to improve/promote quality and reduce costs. Observes safety and security procedures. Reports on potentially unsafe conditions. Uses equipment and materials properly. Determines appropriate action beyond guidelines.
  
  

Physical Demands And Work Environment

While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds.