What are the responsibilities and job description for the Help Desk Technician position at Massive IT?
Company Description
Massive IT empowers businesses across the nation by offering enterprise-grade cloud solutions that enhance agility and reduce IT costs. By hosting email, data, servers, and applications in the cloud, Massive IT enables organizations to focus on user experience and business growth while minimizing the burden of managing infrastructure and software. With solutions like Hosted Exchange, Office 365, SharePoint Online, and Skype for Business, along with cloud backup, storage, and high-performance servers, Massive IT delivers reliable, scalable, and innovative technologies to support your success.
Role Description
The Help Desk Technician will provide on-site IT support in Tampa, FL, as part of a full-time commitment. Responsibilities include assisting users with technical issues, troubleshooting hardware and software problems, resolving help desk tickets, and maintaining desktop computers and devices. You will diagnose, repair, and ensure the efficient operation of IT systems while delivering an exceptional support experience for end users.
Qualifications
- Experience with Desktop Computers, including installation, configuration, and maintenance
- Proficiency in providing Technical Support and Help Desk Support services
- Strong Troubleshooting skills for both hardware and software issues
- Knowledge of Computer Repair techniques and best practices
- Excellent interpersonal and communication skills for effective end-user interactions
- Strong problem-solving and time management skills
- Ability to work independently in an on-site environment
- Associate degree in IT, Computer Science, or a related field is preferred, along with certifications such as CompTIA A , Network , or equivalent