What are the responsibilities and job description for the RESEA Program Specialist position at MassHire Springfield Career Center?
SUMMARY The Program Specialist-Reemployment Services & Eligibility
Assessment (RESEA) is responsible for delivery and fulfillment of the
RESEA program as it relates to the Career Center activities mandated by
Massachusetts Unemployment Insurance (UI); facilitating Career Center
Seminar (CCS) and meeting with jobseekers to prepare individual
Reemployment Plans. ESSENTIAL FUNCTIONS Facilitate The CCS And Conduct
the initial assessment with individuals within required UI timeframe.
Conduct individual follow up sessions to provide personalized job
development counseling, training options, review employment and
educational opportunities, evaluate work readiness and review work
search activities within required UI timeframe. Maintain knowledge of
all Career Center programs available for eligible members as well as
programs of partner agencies and refer members to the appropriate
program(s) to address needs. Perform all necessary data entry to MOSES
computer system in an accurate and timely manner documenting training
attendees, meetings and any other customer interactions. Maintain
knowledge of all Career Center programs available for eligible members
as well as programs of partner agencies and refer members to the
appropriate program(s) to address needs. Complete all required paperwork
on a timely basis; following all Center policies, procedures and
standards. Communicate effectively and positively with co-workers,
customers, and supervisors. . Ensure confidentiality within all areas of
responsibility. Follow all procedures pertaining to the Center?s
policies while recommending changes to policies and procedures when
Necessary. Perform Additional Duties As Required.
KNOWLEDGE/SKILLS/EXPERIENCE REQUIRE Bachelor\'s degree in counseling,
social work, or a related human services field preferred; alternatively,
three or more years of experience in counseling, human services,
customer service, and/or case management. Knowledge of job search
strategies, career planning, and career development is desirable.
Organizational, customer service, coaching, assessment and
problem-solving skills. Strong written, verbal and listening skills;
proven presentation skills to facilitate workshops. Ability to
multi-task, in a fast-paced environment; ability to work with a diverse
population; ability to work in a highly structured, detail-oriented
program Proficient with Microsoft Office programs (Outlook, Word and
PowerPoint), virtual meeting platforms ie: Zoom, Teams, etc. Bi-lingual
language skills (English/Spanish) highly desirable. Demonstrated
reliability and dependability. WORKING CONDITIONS AND PHYSICAL EFFORT
The work environment characteristics described here are representative
of those the employee encounters while performing the essential
functions of this job. Physical Demands Efforts This function requires
moderate standing and walking with extended periods of sitting. Position
does not involve lifting and moderate carrying of items. Ability to
operate normal office equipment such as, telephone, copy machine, fax,
scanner, and computer. Mental & Visual Demands Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: This position typically works in an office
environment. Noise is moderate and typical of conversations and office
equipment.
Assessment (RESEA) is responsible for delivery and fulfillment of the
RESEA program as it relates to the Career Center activities mandated by
Massachusetts Unemployment Insurance (UI); facilitating Career Center
Seminar (CCS) and meeting with jobseekers to prepare individual
Reemployment Plans. ESSENTIAL FUNCTIONS Facilitate The CCS And Conduct
the initial assessment with individuals within required UI timeframe.
Conduct individual follow up sessions to provide personalized job
development counseling, training options, review employment and
educational opportunities, evaluate work readiness and review work
search activities within required UI timeframe. Maintain knowledge of
all Career Center programs available for eligible members as well as
programs of partner agencies and refer members to the appropriate
program(s) to address needs. Perform all necessary data entry to MOSES
computer system in an accurate and timely manner documenting training
attendees, meetings and any other customer interactions. Maintain
knowledge of all Career Center programs available for eligible members
as well as programs of partner agencies and refer members to the
appropriate program(s) to address needs. Complete all required paperwork
on a timely basis; following all Center policies, procedures and
standards. Communicate effectively and positively with co-workers,
customers, and supervisors. . Ensure confidentiality within all areas of
responsibility. Follow all procedures pertaining to the Center?s
policies while recommending changes to policies and procedures when
Necessary. Perform Additional Duties As Required.
KNOWLEDGE/SKILLS/EXPERIENCE REQUIRE Bachelor\'s degree in counseling,
social work, or a related human services field preferred; alternatively,
three or more years of experience in counseling, human services,
customer service, and/or case management. Knowledge of job search
strategies, career planning, and career development is desirable.
Organizational, customer service, coaching, assessment and
problem-solving skills. Strong written, verbal and listening skills;
proven presentation skills to facilitate workshops. Ability to
multi-task, in a fast-paced environment; ability to work with a diverse
population; ability to work in a highly structured, detail-oriented
program Proficient with Microsoft Office programs (Outlook, Word and
PowerPoint), virtual meeting platforms ie: Zoom, Teams, etc. Bi-lingual
language skills (English/Spanish) highly desirable. Demonstrated
reliability and dependability. WORKING CONDITIONS AND PHYSICAL EFFORT
The work environment characteristics described here are representative
of those the employee encounters while performing the essential
functions of this job. Physical Demands Efforts This function requires
moderate standing and walking with extended periods of sitting. Position
does not involve lifting and moderate carrying of items. Ability to
operate normal office equipment such as, telephone, copy machine, fax,
scanner, and computer. Mental & Visual Demands Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: This position typically works in an office
environment. Noise is moderate and typical of conversations and office
equipment.