Process Improvement Specialist I

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary The inpatient Patient Services Liaison is responsible for providing appropriate, effective, and efficient services through non-clinical care coordination, assistance during video swallow studies, and clinical operations support. This role interfaces with the patient and the speech-language pathologist. The Patient Services Liaison is primarily involved in daily operations and special projects in the inpatient setting and is expected to maintain collaborative relationships at MGH to ensure quality care. This is a unique position within the MGH Department of Speech, Language and Swallowing Disorders that straddles supporting patient services, administrative management, and quality improvement. We are seeking someone who is interested in healthcare, works well in a team environment, enjoys impacting the care of patients, has strong interpersonal skills, and is organized and takes initiative. This role is on site, Monday-Friday, with time spent in the hospital and in an office environment. Essential Functions 1. Provide at the elbow support for patient care. This role will have direct contact with the patient within the hospital, assisting the inpatient SLP. 2. Coordinate video swallow procedures, communicate information, and assist in and perform duties associated with these studies including schedule transport, set up, clean up, and transporting materials. 2. Provide support for team and department-lead projects, technology, and perform general clerical duties to support the team operations 3. Work with the inpatient coordinator and/or clinical manager to schedule meetings, maintain internal documents, run weekly operations reports to inform improvement efforts 4. Act as the liaison for troubleshooting issues requiring internal (within MGB) and external (vendor) support/provide technical support 5. Use the EHR to complete administrative clinical support activities including scheduling radiology appointments and running reports 6. Interface with patient transport departments to and from the unit to radiology in collaboration with SLP, Radiology Tech, and bedside nurse 7. Support outpatient administrative teams with tasks as needed. 8. Participates in departmental and team-based meetings. 9. Performs all other duties as assigned. 10. May participate in quality improvement projects to optimize patient care, patient safety, streamline processes, and improve healthcare outcomes. 11 May gather and analyze data related to process performance and patient outcomes. Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Process Improvement/Quality Management Experience 1-2 years preferred Knowledge, Skills and Abilities - Healthcare operations, therapy assistant, and/or process improvement experience preferred Knowledge, Skills and Abilities - Familiarity with healthcare operations, patient care processes, and healthcare quality standards. - Excellent communication and interpersonal skills to collaborate with various stakeholders and healthcare providers - Strong problem-solving and critical-thinking skills to identify process issues and implement effective solutions. -Manage time and responsibilities with a sense of ownership and self-drive - Proficient in Teams, Outlook, Powerpoint, and basic project management to lead and coordinate projects. - Takes initiative; has a can-do attitude; can function in a fast-paced clinical environment and juggle multiple activities - Technologically inclined - Demonstrates effective written and oral communication skills. Participates in departmental and team-based meetings. -Performs all other duties as assigned. Additional Job Details (if applicable) Remote Type Onsite Work Location 50 Staniford Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range - / Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.