What are the responsibilities and job description for the Medical Assistant, Primary Care Prompt Care position at Massgeneralbrigham?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
This position will primary be supporting Wentworth Health Partners Prompt Care- Prompt Care offers same day care for patients who have a primary care physician in the Wentworth Health Partners network. Prompt Care is staffed by board certified Wentworth Health Partners providers. Minor illnesses and injuries are treated and appointments are required for same day care.
We are seeking a full-time (40 hours/week) Medical Assistant supports a fast-paced prompt care practice providing same-day primary care services to established patients. The role requires schedule flexibility to accommodate extended hours, including shifts between :
- Monday through Thursday from 7:30am-7:00pm
- Fridays from 8:00am-5:00pm
- Rotating Saturdays (one to two per month) from 7:30am-2:00pm
- Coverage for 6 of 10 company holidays
The ideal candidate will thrive in a dynamic environment, efficiently rooming patients, supporting rapid patient flow, and assisting providers with timely communication and test processing. Working within a small, collaborative, and tight-knit team, the Medical Assistant must demonstrate adaptability and strong customer service skills to succeed in the role.
Job Summary
SummaryThe role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Does this position require Patient Care? Yes
Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Qualifications
Education
High School Diploma or Equivalent required
Associate's Degree Medical Assisting preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Basic Life Support [BLS Certification] preferred Certified Medical Assistant [National Certification] - Data Conversion preferred
Experience
Direct MA experience or medical field work 1-2 years required
Additional Job Details (if applicable)
Strongly Preferred:
- Medical Assistant Course or diploma program or a minimum of 1 year professional experience
- National MA Certification via AAMA, AMT, NHA, or NCCT
- Epic experience
- Ambulatory/Outpatient experience
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $18 - $25