What are the responsibilities and job description for the Front Desk Associate - Hotel position at Massena Hospitality LLC?
Benefits:
- Paid time off
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
Front Desk / Guest Services Associate
We are seeking a reliable, motivated, and guest-focused individual to join our team as a Front Desk / Guest Services Associate at our hotel. This position plays a vital role in creating a positive first impression and ensuring an excellent overall guest experience.
As a member of our team, you will wear many hats and be expected to adapt to a variety of responsibilities in a fast-paced hospitality environment.
Key Responsibilities:
- Provide exceptional customer service by greeting guests, handling check-ins and check-outs, and responding to inquiries professionally
- Manage reservations, phone calls, and guest requests efficiently
- Maintain accurate records and process payments
- Assist with general property upkeep, including light cleaning duties as required to maintain cleanliness and presentation standards
- Communicate effectively with team members to ensure smooth daily operations
Qualifications & Skills:
- Strong multitasking abilities and the capacity to work well under pressure
- Excellent communication and interpersonal skills
- Reliable, punctual, and detail-oriented
- Ability to work independently and as part of a team
- Open availability strongly preferred, including evenings, weekends, and holidays
- Must have reliable transportation
- Experience in customer service or public relations preferred; however, we are willing to train the right candidate
What We’re Looking For:
We are looking for someone dependable and adaptable who understands the importance of flexibility in a hospitality setting. The ideal candidate thrives in a dynamic environment and is willing to step in wherever needed to support the team and enhance the guest experience.
We are looking for someone dependable and adaptable who understands the importance of flexibility in a hospitality setting. The ideal candidate thrives in a dynamic environment and is willing to step in wherever needed to support the team and enhance the guest experience.
Opportunities for Growth:
This position offers the potential for advancement for the right applicant who demonstrates strong performance, leadership, and commitment.
This position offers the potential for advancement for the right applicant who demonstrates strong performance, leadership, and commitment.