What are the responsibilities and job description for the Network Operations Associate/Manager position at MassChallenge?
The Organization: MassChallenge
The Role: Network Operations Associate/Manager
Location: Boston, MA
Compensation: $60-70K
MassChallenge is the global network for innovators who are working to solve massive challenges. We connect startups, experts, corporations, and communities to grow and transform businesses and economies. Our mission is to equip bold entrepreneurs to disrupt the status quo and create meaningful change. Our mission is BIG, and thus we are a team that gives 100% every day. Our MC values ensure we stay true to our mission and our core beliefs.
Position Summary
We’re looking for a systems-first Network Operations Specialist to run the operational engine behind our ecosystem. You’ll own day-to-day administration and performance of HubSpot, and program-related platforms and execute lifecycle workflows that ensure our programs are fully staffed with qualified experts, and stakeholder journeys are automated, clean, and reliable.
This role can be hired at the Associate or Manager level, depending on experience.
Location
This role is hybrid and will be expected to work from the Boston office for at least two days per week, typically Tuesday and Thursday.
What You'll Do
- Own HubSpot CRM operations for Community segments (experts, value-exchange partners, alumni, founders, VIP ecosystem contacts).
- Maintain segmentation, lifecycle stages, workflows, sequences, dashboards, and data hygiene.
- Operate Circle/The Hub spaces and troubleshoot for priority communities.
- Execute expert (judge/mentor) lifecycle workflows end-to-end, including support for active judging rounds.
- Maintain automated intake and lifecycle hygiene for value-exchange partners.
- Run monthly data/automation QA and continuously improve systems to reduce manual work and improve stakeholder experience.
Who You Are & What You Bring:
- 2 years in operations, CRM/community ops, program ops, or similar.
- Strong HubSpot experience (or ability to ramp quickly) and comfort with community platforms like Circle.
- Detail-oriented, process-driven, and reliable under program deadlines.
- Great collaborator across Programs, Marketing, and Partnership teams.
- Clear, professional communicator with a service mindset.
- Preferred:HubSpot certification; experience with volunteer/expert networks or partner lifecycles; automation/reporting comfort.
Who We Are
MassChallenge is the global network for innovators who are working to solve massive challenges. We connect startups, experts, corporations, and communities to grow and transform businesses and economies. At MassChallenge we:
- Help entrepreneurs build the next generation of transformational businesses by connecting them with the resources, partnerships, and communities that help them launch, grow, and scale their startups.
- Help our partners build, grow, and evolve their corporate innovation practices.
- Leverage the power of entrepreneurship to strengthen global innovation ecosystems.
Why You Should Join Us
We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you get to build to the next step in your career here. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help strengthen the global innovation ecosystem.
Our Core Values:
- Founder Mindset: Optimism, Tenacity, Love the Problem
- Connect & Collaborate: Empathy & Inclusion & Fun, Build Community, Connect the Dots
- Progress over Perfection: Build on experience, Fail Fast,DemonstrateTraction
Compensation
- MassChallengeoffers competitive salaries, excellent benefits, and a supportive working environment.
- Salary is based on a nonprofit scale andcommensuratewith skills and experience.
- For this position, the base salary range is $60-75K
- Internal equity considerations and the average salary of the peer range will be reviewed before making a final offer.
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MassChallenge is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, gender identity, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.
Salary : $60,000 - $70,000