Director, Academic Resource Center (ARC) - Massasoit Community College

The Academic Resource Center (ARC), with locations on Massasoit's Brockton and Canton campuses, offers a range of in-person and virtual tutoring and academic support services. Individual and small-group tutoring is available in many subject areas such as mathematics, sciences, computer technology, study strategies, reading, writing, and language acquisition. Massasoit's ARC is certified by the College Reading & Learning Association (CRLA).

The Director manages all aspects of the ARC, including staff supervision, systems management, process development, and data-driven decision-making.

Responsibilities and Duties:

• Leads and manages the day-to-day operations of the ARC across all locations and modalities; supervises all full-time, part-time professional, and part-time clerical staff.
• Conducts staff meetings and performance evaluations, promotes a culture of exceptional customer service, and facilitates staff professional development and training.
• Recruit and hire tutors for science, computers, and accounting and coordinates scheduling for tutors in those disciplines; manages and coordinates eTutoring platform.
• Coordinates and facilitates regular in-house professional development activities for tutors in accordance with established CRLA guidelines and in collaboration with other Massasoit tutoring programs.
• Develops and maintains collaborations with faculty and staff to promote tutoring to students; promotes ARC services to students and other areas of the college.
• Serves as a key escalation point for resolving student issues related to ARC services.
• Represents the ARC at Student Services & Enrollment Management events and programs both on-and-off site.
• Implements and maintains technology solutions to enhance operations and support department goals and college's strategic plan, in collaboration with Massasoit's Office of Information Technology Services
• Prepares and manages the annual operational budget for ARC; participates in writing grant proposals and administers grants, in collaboration with Grants Department.
• Maintains professional knowledge and stays current with emerging trends, technology, and best practices in tutoring through professional development and industry engagement.
• Ensures departmental operations comply with established standards and best practices; Engages in long-term planning centered on the further development of student support.
• Performs other duties as assigned.

• Master's degree in field of education, counseling, or related field;
• Minimum of five (5) years of progressively increasing professional experience that includes experience(s) working in a higher-education tutoring program;
• Minimum of three (3) years of experience working in a post-secondary setting;
• Demonstrated experience planning and conducting trainings in a higher education setting;
• Demonstrated experience supervising staff;

Preferred:

• Demonstrated experience with EAB Navigate360;
• Demonstrated ability to work effectively with a diverse faculty, staff, and student body;
• Demonstrated experience managing a budget;
• Demonstrated experience working in a community college setting;
• Excellent organizational, interpersonal and oral and written communication skills.

Position Status: Non-unit Professional, full-time state funded with benefits

Hours: 37.5 hours per week

Salary: $87,732.45 - $114,049.98 commensurate with education and experience

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Deadline to Apply: September 21, 2025