What are the responsibilities and job description for the Spa Receptionist / Front Desk Associate position at MassageLuXe?
Benefits:
- Positive and professional spa environment
- Training provided
- Sales Bonus Opportunities
- Competitive Hourly Pay
- Employee discounts
Job Summary
MassageLuXe is looking for a friendly, professional, and sales-focused Spa Receptionist / Front Desk Associate to join our team. This position is the first and last impression for our guests and members, so we are looking for someone who is welcoming, organized, dependable, and comfortable helping clients with scheduling, memberships, services, enhancements, and retail products.
The ideal candidate enjoys working with people, can multitask in a fast-paced spa environment, and takes pride in creating an excellent guest experience from check-in to check-out.
Responsibilities
As a Spa Receptionist, you will be responsible for greeting guests, answering phones, scheduling appointments, checking clients in and out, and helping ensure the spa runs smoothly throughout the day. This role also includes educating guests on memberships, service options, enhancements, and retail products in a professional and helpful manner.
Daily responsibilities include:
- Greet guests and members with a warm, professional attitude
- Answer phone calls, emails, and voicemail inquiries promptly
- Schedule, confirm, cancel, and reschedule appointments
- Check clients in and out using spa software
- Educate guests on services, memberships, enhancements, and retail products
- Support membership sales, upgrades, and guest retention
- Maintain a clean, organized, and welcoming front desk and lobby area
- Communicate professionally with massage therapists, estheticians, managers, and guests
- Assist with daily opening and closing front desk duties
- Handle guest questions, concerns, and appointment changes with professionalism
- Follow company policies regarding client privacy, payments, scheduling, and service procedures
Qualifications
- Previous front desk, customer service, spa, salon, retail, or sales experience preferred
- Strong communication and phone skills
- Friendly, professional, and positive attitude
- Comfortable recommending memberships, services, enhancements, and products
- Ability to multitask and stay organized in a busy environment
- Dependable, punctual, and team-oriented
- Basic computer and scheduling software skills
- Ability to handle guest concerns calmly and professionally
- Must be willing to work evenings, weekends, and/or holidays as business needs require
What We’re Looking For
We are looking for someone who is not just checking guests in and out, but someone who can help create a luxury spa experience. A successful Spa Receptionist is confident, welcoming, detail-oriented, and comfortable helping guests understand the value of regular massage, skincare, memberships, enhancements, and retail products.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Personal Care Industry.