Spa front desk

Job Summary
We are seeking a dynamic and enthusiastic Guest Service Representative to be the welcoming face of our hospitality team. In this vital role, you will deliver exceptional guest experiences by providing friendly, efficient, and professional service at the front desk. Your energy and positive attitude will help create memorable stays for our guests, ensuring their needs are met with promptness and care.

Responsibilities

• Greet guests warmly upon arrival, ensuring a welcoming first impression that reflects our commitment to outstanding hospitality.
• Manage check-in and check-out procedures efficiently using software, verifying reservations, and processing payments accurately.
• Handle guest inquiries via phone and in person with professionalism, demonstrating excellent phone etiquette and multi-line phone system skills.
• Offer service enhancements or upgrades when customers arrive or book appointments, ensuring they are aware of add‑on options.
• Coordinate with massage therapists and estheticians to ensure guest needs are promptly addressed.
• Maintain a clean, organized, and welcoming front area, including reception, waiting space, and product displays.
• Assist with basic social media marketing, such as taking photos (with permission), creating simple posts, or sharing updates—social media skills preferred.
• Request customer reviews after each appointment is completed to help grow the business’s online reputation.
• Ensure a positive customer experience by being attentive, friendly, and proactive with client needs.
• Assist the therapist during busy periods by helping with light tasks such as changing treatment room sheets and folding laundry occasionally as needed, not on a daily basis.

Experience

• Proven experience in any front desk operations, preferably within a spa and massage places.
• Strong customer service skills with the ability to handle diverse guest needs with patience and professionalism.
• Excellent communication skills, including phone etiquette
• Join us in creating memorable experiences for every guest! We value energetic professionals dedicated to delivering top-tier hospitality services while fostering a warm and inviting atmosphere for all visitors.

Work Location: In person