What are the responsibilities and job description for the Sales & Customer Service Associate position at Massage Envy?
Overview
Where Better Careers Begin!Massage Envy West Farm
1600 Southeast Rd.
Farmington, CT 06032
Do you have a passion for helping others?
At Massage Envy, we believe healing starts with connection. We're looking for people who care deeply—about wellness, about people, and about making a real difference. If you're the kind of person who lights up when others feel better, this is the role for you.
🌱 What You’ll Do
- Welcome and guide non-member guests through a personalized wellness experience
- Share the long-term benefits of membership with care, not pressure
- Build relationships that help guests feel better and live better
- Support a team that’s committed to healing, growth, and genuine connection
🎓 What We’ll Teach You
- How to connect guests’ needs with our wellness services
- Natural, empathetic ways to talk about membership
- Techniques for building trust and loyalty
- How to be a true partner in our guests’ self-care journey
💼 What You Bring
- A warm, welcoming presence
- A desire to work with purpose and serve others
- Great listening skills and emotional intelligence
- Prior experience in caregiving, education, retail, or service (a plus, not a must)
💜 Who Thrives in This Role?
- Natural caregivers and empaths who love seeing others thrive
- People from caregiving, hospitality, teaching, or mental health backgrounds
- Career changers searching for more purpose and meaning in their work
- Post-pandemic professionals seeking a deeper connection to their job
Whether you’re restarting your journey or continuing your mission to help others, we’ll train you in what you need to know. Your compassion is what matters most.
Perks & Pay:
- Competitive hourly base pay, plus bonuses and commissions
- Company-paid Essential healthcare providing annual physical, access to regular doctor or urgent care offices, a presciption drug program extended those who regularly work at least 25hrs per week.
- Company-paid telehealth services for you and your immediate family with Free urgent care prescription medications.
- Company sponsored Connecticare plans available to those who regularly work at least 30 hrs per week.
- Company $1,500 contribution to Health Savings Account for those who enroll in Connecticare HSA Major Medical plan.
- Company sponsored dental and vision plans extended those who regularly work at least 25hrs per week.
- Matching 401(k) retirement savings
- Paid time off to those who regularly work at least 20 hrs per week.
- Paid sick time off extended to all
- Paid holidays to those who regularly work at least 30 hrs per week.
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- A free massage, skincare or stretch session each month
- 40% off products. Some exclusions apply.
- 50% off all additional services
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Culture & Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
❤️ Your Next Chapter Starts Here
If you’ve been searching for work that means something—where your kindness and care can become someone else’s healing—this is your sign.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Salary
$17 - $19Salary : $17 - $19
