What are the responsibilities and job description for the General Manager position at Massage Envy?
Company Description
Massage Envy is the nation’s leading provider of massage and a national leader in skin care through its independently owned and operated franchises. At the heart of Massage Envy is a supportive community of wellness professionals dedicated to helping people feel and look better so they can live better. Locations offer the unique blend of big-brand recognition with a small-brand atmosphere, providing a fulfilling professional environment. Grow your career in a place that values, supports, and empowers you.
Role Description
This is a full-time, on-site role for a General Manager located in Sparks, NV. The General Manager will oversee the daily operations of the franchise, ensuring excellent customer service and satisfaction. Responsibilities include managing staff, handling budgets and financial plans, maintaining standards of hygiene and health & safety, and strategizing for business growth. The General Manager will also be responsible for hiring and training staff, troubleshooting any issues that arise, and fostering a positive and productive work environment.
Qualifications
- Leadership and staff management experience, including hiring and training employees
- Experience in financial planning, budget management, and business operations
- Strong customer service skills and a commitment to client satisfaction
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work on-site in Sparks, NV
- Bachelor's degree in Business Administration, Management, or related field preferred
- Experience in the wellness, health, or spa industry is a plus
