Front Desk Wellness Associate

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Berkley Heights, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Full job description

Overview
We are seeking a dedicated and friendly Wellness Associate to join our team. This role is essential in creating a welcoming atmosphere for our members and guests and ensuring their needs are met promptly and efficiently. The ideal candidate will possess excellent customer service skills, be detail-oriented, have sales experience, and thrive in a fast-paced environment.

Duties

• Greet members and guests warmly upon arrival and provide them with information about their visit
• Check members and guests in and out efficiently while ensuring all necessary documentation is completed accurately.
• Handle cash transactions, including processing payments and managing the cash register.
• Respond to guest inquiries via phone or in person with professionalism and courtesy.
• Maintain an organized front desk area, ensuring all supplies are stocked and readily available.
• Assist with appointment scheduling, cancellations, and modifications as needed.
• Collaborate with service providers to ensure member and guest satisfaction
• Supervise front desk operations during scheduled shift
• Sell memberships and partner with Members and Guests on their Pathway to Wellness

Skills

• Strong customer service skills to handle member and guest interactions positively and effectively.
• Basic math skills for accurate cash handling and transaction processing.
• Familiarity with retail math concepts is beneficial for inventory management tasks.
• Experience in sales, to sell memberships at a 20% closing rate.
• Proficient in customer service to ensure smooth front desk operations.
• Knowledge of cash register operations for efficient transaction management.
• Excellent phone etiquette to maintain professionalism during guest communications.

Join our team as a Wellness Associate, where you will play a vital role in partnering with Members and Guests on their Pathway to Wellness.

Job Type: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career. Apply today – we can’t wait to meet you!

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  ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location