What are the responsibilities and job description for the Front Desk Sales Associate position at Massage Envy?
Massage Envy is looking for a few energetic, reliable people to work in a membership-based Spa. Sales experience, pleasant outgoing personality, as well as customer service skills required in a fast pace environment.
As a Sales Associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests, as well as converting guests to become new members. Your earning potential is limited only by your own personal drive and willingness to succeed. **This is primarily a sales position**
This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold. These include:
- Promoting the Wellness Program to new guests using proven sales tactics provided by Massage Envy
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Successfully attain personal revenue and sales goals.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
- Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal.
- Re-engaging inactive members by creating and maintaining relationships with clients.
- Answering phone calls.
- Setting and checking members and guests in and out for appointments.
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
- Accepting constructive criticism in a positive manner and using it as a learning tool.
- Staying updated on retail products and promotions.
Qualified candidates will:
Education, Skills and Training:
- 1-3 years of customer service and/or sales experience (preferred).
- Competitive drive to succeed in a commission sales and performance-based culture
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Be able to prioritize and perform multiple tasks.
- Work cohesively with others in a fun and fast-paced environment.
- Possess general knowledge of massage and esthetic services and modalities.
Benefits:
- Competitive hourly pay plus uncapped sales commission
- 401K benefits*
- Discounted services and 20% retail discount
- Exciting contests, performance-based incentives, and clear career growth opportunities
- Discounts with our Amazing Lash Studio locations
Commission Structure:
Monthly commission uncapped:
- 1-4 memberships: $5 per membership
- 5-11 memberships: $10 per membership
- 12-19 memberships: $20 per membership
- 20 memberships: $30 per membership
Additional bi-weekly commission uncapped:
- Sell 5 memberships: $1 raise for hours worked
- Sell 10 memberships: $2 raise for hours worked
Communications and Personal Interactions
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
- Maintain client confidentiality.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $12
