What are the responsibilities and job description for the Front Desk Sales Associate position at Massage Envy?
Overview
We are seeking a dedicated and friendly Front Desk Sales Associate to join our team. This role is essential in creating a welcoming atmosphere for our members and guests and ensuring their needs are met promptly and efficiently. The ideal candidate will possess excellent customer service skills, be detail-oriented, have sales experience, and thrive in a fast-paced environment.
Duties
- Greet members and guests warmly upon arrival and provides them with information pertaining to their visit
- Check members and guests in and out efficiently while ensuring all necessary documentation is completed accurately.
- Handle cash transactions, including processing payments and managing the cash register.
- Respond to guest inquiries via phone or in person with professionalism and courtesy.
- Maintain an organized front desk area, ensuring all supplies are stocked and readily available.
- Assist with appointment scheduling, cancellations, and modifications as needed.
- Collaborate with service providers to ensure member and guest satisfaction
- Supervise front desk operations during scheduled shift
- Sell memberships and Partner with Members and Guests on their Pathway to Wellness
Skills
- Strong customer service skills to handle member and guest interactions positively and effectively.
- Basic math skills for accurate cash handling and transaction processing.
- Familiarity with retail math concepts is beneficial for inventory management tasks.
- Experience in sales in order to sell memberships at a 20% closing rate.
- Proficient in customer service in order to ensure smooth front desk operations.
- Knowledge of cash register operations for efficient transaction management.
- Excellent phone etiquette to maintain professionalism during guest communications.
Join our team as a Front Desk Sales Associate where you will play a vital role in Partnering with Members and Guests on their Pathway to Wellness.
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $16 - $20