Customer Service Representative

Schedule Requirements:

Must be available to work flexible hours from 9:00am - 7:00pm and Saturdays to be considered.

Where Better Careers Begin!

Are you a sales and customer service superstar who wants to use your powers for good? Do you believe, in a service business, the client is the boss? Do you want to be a problem solver? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a Client Contact Center Associate supporting our franchised locations, you'll join a wellness community that's 30,000 strong. And you have a meaningful role to play as you:

Perks & Pay:

• Handle inbound client requests via voice and text systems. Participate in periodic outbound calling campaigns to promote a new service or winback past clients.
• Help match clients to the best service and service provider to set the team up for success and the help to feel their best.
• Understand all the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with service enhancements that truly offer them a customized experience and providing service providers with additional tools to allow them to make the most out of the time in therapy to help clients feel their best.
• Participate as a team member by providing feedback on how we can do things more, different, better.
• Work in a relaxed contact center environment.

What We'll Accomplish Together

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow scheduling services, answering phone calls, responding to emails, and addressing questions
• Placing outbound phone calls to members regarding accounts, appointment openings and more.
• Placing outbound phone calls to guests, conducting surveys regarding service experience and promoting membership benefits.
• Sending text alerts to members regarding open appointments
• Help grow and retain a client base both in-person and through phone/email outreach

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including company sponsored Health and Dental Insurance options, employee wellness program provides you with access to FREE Telehealth services, complimentary in clinic body and skin care services, generous service and product discounts along with an Employee Assistance Program.
• A healthy compensation plan that rewards you for focusing on people and building strong relationships to help them feel their very best. Additional earnings potential with commissions associated with service enhancements, advanced skin care bookings, service package sales and direct ship product sales.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

What it Takes to Succeed

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous call center or sales experience (preferred)
• Critical thinker with excellent computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

Pay: $17.50 - $18.00 per hour

Benefits:

• Paid time off

Shift availability:

• Day Shift (Required)

Work Location: In person

Benefits:

Salary : $18 - $18