What are the responsibilities and job description for the Assistant Manager position at Massage Envy?
Are you an experienced manager with demonstrated success driving sales goals and providing an amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES", we want you on our team.
The Assistant General Manager “AGM” is responsible for supporting the daily operations of the clinic and the clinic staff to drive and produce a profitable, professional, and safe work environment. The AGM can assist with hiring and coaching clinic staff members and trains them on all ME and Company operations and policies. The AGM will also focus on driving results of the front desk staff to maximize sales results. Their objective is to have a knowledgeable, professional, and motivated team focusing on clients and the profitability of the business.
Benefits
- Competitive salary and monthly bonuses based on results you control
- Complimentary membership, services, and discounts
- Employee Assistance Program
- Formal and informal leadership training and development that will help you anywhere your career takes you
- Opportunity to advance quickly into local and national management and support positions
- Fast growing company, National brand recognition, and a Family atmosphere
Responsibilities
Customer Service
- Coach and train customer service mindset
- Anticipate and mitigate customer service Issues
- Handle escalated customer situations
Sales
- Develop and foster a sales culture
- Maintain sales closing of 18%
- Set goals and drive results
- Motivate and inspire team
- Identify and develop underperformers
People
- Attract and retain talent
- Support and develop team
- Drive a culture of collaboration and continuous improvement
Administrative
- Complete required tasks such as inventory and payroll accurately and on time
- Manage employee schedules and time off requests
- Ensure compliance with state, local and corporate regulations and policies
- Hire, onboard, and train employees
Qualifications
- AA (Associate Degree) and BA (Bachelors) preferred.
- Schedule flexibility and availability for nights and weekends.
- Places a high value on professionalism from themselves and their staff.
- Looks and acts professional at all times.
- Understands that as a member of management, you will be asked to take emergency calls at times, and while we do our best to minimize this, we do ask that you are committed to supporting your staff
- Must be customer service oriented
- Must communicate effectively and articulately, verbal and written, and in a courteous and professional manners on a regular basis. This communication can extend to members, guests, staff, regional developers, franchise owners and beyond.
- Accepts constructive criticism and use it as a tool for personal and professional growth
- Knowledge in Excel, Word, Outlook, and PowerPoint
- Reliable attendance and punctuality
If you're ready to lead the charge to help people feel their best, we can’t wait to meet you!
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Envy United will provide reasonable accommodations for qualified individuals with disabilities.
Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.