What are the responsibilities and job description for the Assistant Manager - Massage Envy position at Massage Envy Morgantown?
Lead. Inspire. Grow. Deliver Exceptional Experiences.
Are you a motivated leader who thrives in a fast-paced, sales-driven environment? Do you have a passion for developing teams, delivering outstanding customer service, and driving business results? If so, we'd love to meet you!
At Massage Envy Morgantown, we're looking for an Assistant Manager who is energetic, organized, and committed to creating exceptional experiences for both our members and our team. This is an opportunity to grow your leadership career while making a meaningful impact in a wellness-focused environment.
What You'll Do
As an Assistant Manager, you'll partner with the Clinic Manager to lead daily operations while creating an environment where both clients and employees thrive.
Key Responsibilities
- Drive membership sales and consistently achieve clinic sales goals.
- Inspire, coach, and develop a high-performing front desk sales team.
- Deliver exceptional customer service by resolving client concerns with professionalism and empathy.
- Manage member accounts, including billing inquiries, membership changes, freezes, cancellations, and account maintenance.
- Ensure high levels of client satisfaction through proactive communication and problem resolution.
- Support member retention by building relationships and identifying opportunities to enhance the client experience.
- Monitor key performance indicators and help implement strategies to improve results.
- Assist with hiring, onboarding, training, and coaching new team members.
- Maintain organization and efficiency in daily clinic operations.
- Foster a positive, accountable, and team-oriented culture.
- Ensure compliance with company policies and operational standards.
- Serve as the Manager on Duty when needed.
We're Looking For Someone Who Is
- A sales superstar with a proven ability to exceed goals.
- Highly motivated, results-driven, and self-directed.
- Passionate about delivering exceptional customer experiences.
- An inspiring coach who enjoys developing and motivating others.
- Organized, detail-oriented, and able to prioritize multiple responsibilities.
- A strong communicator with excellent conflict resolution skills.
- Positive, energetic, and professional.
- Comfortable making decisions in a fast-paced environment.
- Passionate about health, wellness, and helping others.
Qualifications
- 2 years of leadership or management experience in retail, hospitality, fitness, wellness, or a customer-focused environment.
- Proven success in sales and customer retention.
- Experience coaching employees to achieve performance goals.
- Strong organizational and time management skills.
- Ability to analyze business performance and take action.
- Proficiency with computer systems and Microsoft Office.
- Availability to work days, evenings, weekends, and holidays as business needs require.
What We Offer
- Competitive base pay plus performance incentives
- Leadership development and career advancement opportunities
- Paid training
- Employee discounts on massage, skincare, and retail products
- A supportive, collaborative team culture
- The opportunity to make a positive impact on clients' wellness journeys every day
Ready to Lead?
If you're passionate about sales, love coaching teams to success, and want to build a rewarding leadership career in the wellness industry, we'd love to hear from you.
Apply today and help us create exceptional experiences for every member, every visit.
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Job Training, Reduced or Flexible HoursSalary : $18