What are the responsibilities and job description for the Sales & Customer Experience Associate position at Massage Envy Erie?
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Join Our Team
Are you passionate about helping people, building relationships, and achieving goals?
Massage Envy Erie is seeking a motivated, energetic, and customer-focused Sales & Customer Experience Associate to join our team. This is not a traditional receptionist position. We are looking for someone who thrives in a fast-paced environment, enjoys connecting with people, and is confident recommending wellness memberships and services that genuinely improve our clients' lives.
If you're driven by exceptional customer service, enjoy sales, and take pride in exceeding goals, we'd love to meet you.
What You'll Do
As the first and last impression of our clinic, you'll play a critical role in creating an outstanding guest experience while driving membership growth.
Your responsibilities include:
- Welcome every guest with professionalism, warmth, and enthusiasm.
- Build lasting relationships that encourage client loyalty and repeat visits.
- Educate guests about Massage Envy memberships, services, and wellness benefits.
- Confidently recommend memberships, enhancements, and retail products based on each guest's needs.
- Meet and exceed monthly membership sales goals.
- Answer incoming phone calls and convert inquiries into booked appointments.
- Schedule appointments efficiently while maximizing provider availability.
- Resolve guest concerns with empathy and professionalism.
- Process payments accurately and maintain client records.
- Collaborate with Service Providers and teammates to ensure exceptional service every day.
- Maintain a clean, organized, and welcoming clinic environment.
What We're Looking For
We're searching for someone who:
- Loves talking with people and building relationships.
- Has a passion for sales and customer service.
- Enjoys working toward measurable goals.
- Is confident asking for the sale and overcoming objections professionally.
- Maintains a positive attitude in a fast-paced environment.
- Is dependable, coachable, and eager to learn.
- Works well independently and as part of a team.
- Communicates clearly both in person and over the phone.
Preferred Experience
Experience in any of the following is highly valued:
- Retail Sales
- Membership Sales
- Customer Service
- Front Desk Operations
- Hospitality
- Inside Sales
- Fitness or Gym Membership Sales
- Spa or Salon
- Medical Office Reception
- Beauty Industry
- Luxury Retail
Sales experience is strongly preferred, but we are willing to train the right person with the right attitude and work ethic.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Comfortable working toward sales and performance goals.
- Basic computer proficiency.
- Excellent organizational and multitasking skills.
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Reduced or Flexible HoursSalary : $14