What are the responsibilities and job description for the Patient Services Representative, Contact Center position at Massachusetts Institute of Technology?
Posting Description
PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER, MIT Health , to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience.
A full job description is available, here: https://health.mit.edu/jobs
Job Requirements
REQUIRED: High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner. PREFERRED: Experience in a healthcare setting.
06/25/2026
PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER, MIT Health , to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience.
A full job description is available, here: https://health.mit.edu/jobs
Job Requirements
REQUIRED: High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner. PREFERRED: Experience in a healthcare setting.
06/25/2026