What are the responsibilities and job description for the Member Experience Specialist II, Branches position at Massachusetts Institute of Technology?
Posting Description
Position Summary
The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.
Job Requirements
Job Requirements
Required: Minimum of three (3) years’ experience required, financial services preferred. Cash handling, credit card transactions, balancing all preferred. One or more (1 ) years preferred. High school diploma or equivalent certificate of education required
Position Summary
The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.
Job Requirements
Job Requirements
Required: Minimum of three (3) years’ experience required, financial services preferred. Cash handling, credit card transactions, balancing all preferred. One or more (1 ) years preferred. High school diploma or equivalent certificate of education required