What are the responsibilities and job description for the IT Support Specialist position at Massachusetts Institute of Technology?
Posting Description
IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.
A full job description is available here: https://www.dropbox.com/scl/fi/c7djdncwkh1s0x9uwio9r/Job-Description-IT-Support-Specialist-II-Escalations-2025-12-18.pdf?rlkey=ttzusitidkcuzm7xv7trrslkv&st=i09g0hhh&dl=0
Job Requirements
REQUIRED : A bachelor’s degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security /Network , and AWS and/or Google; or working knowledge of scripting.
This is a fully remote position.
5/28/2026
IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.
A full job description is available here: https://www.dropbox.com/scl/fi/c7djdncwkh1s0x9uwio9r/Job-Description-IT-Support-Specialist-II-Escalations-2025-12-18.pdf?rlkey=ttzusitidkcuzm7xv7trrslkv&st=i09g0hhh&dl=0
Job Requirements
REQUIRED : A bachelor’s degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security /Network , and AWS and/or Google; or working knowledge of scripting.
This is a fully remote position.
5/28/2026