What are the responsibilities and job description for the Desk Associate position at Massachusetts Institute of Technology?
Posting Description
DESK ASSOCIATE, Housing and Residential Services , will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.
A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/
Job Requirements
REQUIRED : High school diploma or equivalent; strong verbal, interpersonal, and written communication skills and strong customer service orientation; the desire to work in a collaborative environment; excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment; demonstrated experience with the use of web-based programs including e-mail and Microsoft Office Suite; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department. PREFERRED: Bachelor’s degree with emphasis on customer-service operations, and customer service or office experience.
The schedule for the position is Wednesday-Sunday 4pm-12am.
7/14/2026
DESK ASSOCIATE, Housing and Residential Services , will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.
A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/
Job Requirements
REQUIRED : High school diploma or equivalent; strong verbal, interpersonal, and written communication skills and strong customer service orientation; the desire to work in a collaborative environment; excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment; demonstrated experience with the use of web-based programs including e-mail and Microsoft Office Suite; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department. PREFERRED: Bachelor’s degree with emphasis on customer-service operations, and customer service or office experience.
The schedule for the position is Wednesday-Sunday 4pm-12am.
7/14/2026