What are the responsibilities and job description for the Resource Navigator position at Massachusetts General Hospital?
40-hour day shift.
Resource Navigator (70%)
-Conduct intake and needs assessments with youth participants to understand academic, social, and personal resource needs.
* Connect students and families to internal and external resources, including academic supports, career development opportunities, mentorship, health and wellness resources, and community-based services.
* Serve as a consistent point of contact and advocate for youth and families as they navigate systems of support.
* Collaborate with Youth Program staff, school partners, and community organizations to coordinate supports and track student progress.
* Maintain accurate documentation of student engagement, resource referrals, and outcomes.
* Develop and share resource guides, referral lists, and tools to expand access to opportunities.
* Participate in team meetings, professional development, and program evaluation activities.
* Promote an inclusive, supportive, and strengths-based environment for all students.
* Performs other duties as assigned.
Program Communications (30%)
Develops and distributes newsletters for families, students, supervisors, and volunteers.
Creates engaging social media content to highlight program activities and achievements.
Collaborates with the Communications Department to design and implement consistent messaging and outreach materials for the program.
Qualifications: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)
* Bachelor's degree in education, social work, public health, or a related field required.
* Equivalent work experience may be considered in place of formal education.
* 2-3 years of experience in youth development, education, community engagement, or resource navigation required.
* Experience working with diverse populations and historically underrepresented communities strongly preferred.
* Knowledge of Boston-area schools, community resources, and youth-serving organizations preferred.
Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)
* Strong interpersonal and communication skills, with the ability to build trust with youth and families.
* Ability to collaborate effectively with internal staff and external partners.
* Organizational and problem-solving skills to track student needs and follow through on referrals.
* Demonstrated commitment to serving and supporting the diverse communities of Boston.
* Proficiency in Microsoft Office, database systems, and comfort with learning new technology tools.
Working Conditions: Describe the conditions in which the work is performed.
* Possible local travel to Mass General Brigham sites
* While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.
cation
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.