What are the responsibilities and job description for the Operations Supervisor, Central Supply position at Massachusetts General Hospital?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary: Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe,Summary: Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe, efficient, and compliant sterile processing operations.
Does this position require Patient Care? No
Essential Functions:
Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities.
Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations.
Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations.
Monitors and ensures team productivity and daily operational performance.
Oversees inventory management activities to ensure availability and operational readiness.
Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable.
Directly supervises staff, including performance management, coaching, and staffing decisions.
Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts.
Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned.
Accountable for team performance, adherence to quality standards, and daily operational outcomes within the assigned area.
Qualifications
Education: High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred
Experience: Experience as a Central Sterile Technician 2-3 years required
Knowledge, Skills and Abilities:
- Strong patient/customer service skills.
- Controlling operations of equipment or systems.
- Knowledge of case cart assembly, strong attention to detail.
- Familiarity with the regulatory standards of materials management.
- Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$34.13 - $49.63/HourlyGrade
7EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Salary : $34 - $50