What are the responsibilities and job description for the Operations Manager position at Massachusetts General Hospital?
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Summary
Job Summary
Responsible for overseeing and managing all aspects of environmental services operations within the organization. Develops and implements strategies, policies, and procedures to ensure compliance with environmental regulations, promote sustainability, and maintain a clean and safe environment.
Does this position require Patient Care?
No
Essential Functions
Develop and implement an environmental services strategy aligned with organizational goals, regulatory requirements, and industry best practices
Oversee all aspects of environmental services operations, including cleaning, waste management, recycling, sustainability initiatives, and general maintenance
Manage and provide leadership to environmental services supervisors and staff, including recruitment, training, performance evaluations, and professional development
Ensure compliance with environmental regulations, health and safety standards, and company policies
Develop and implement standard operating procedures, guidelines, and training programs to ensure consistent and efficient operations across multiple locations or facilities
Collaborate with procurement and finance to manage vendor contracts, negotiate pricing, and ensure cost-effective procurement of supplies and services
Develop and implement sustainability initiatives such as energy conservation, waste reduction, and green cleaning practices
Qualifications
Schedule: 10:30 PM – 7:15 AM
Days: Sunday – Thursday
Education
Associate's Degree Environmental Sciences required or Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Certified Environmental Services Executive [CESE] - Indoor Environmental Healthcare and Hospitality Association preferred
Experience
Cleaning/Janitorial Experience 5-7 years required and Leadership/Supervisory Experience 3-5 years required and Sustainability Experience 2-3 years preferred
Knowledge, Skills And Abilities
Remote Type
Onsite
Work Location
90 Blossom Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Night (United States of America)
Pay Range
$86,611.20 - $126,027.20/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Summary
Job Summary
Responsible for overseeing and managing all aspects of environmental services operations within the organization. Develops and implements strategies, policies, and procedures to ensure compliance with environmental regulations, promote sustainability, and maintain a clean and safe environment.
Does this position require Patient Care?
No
Essential Functions
Develop and implement an environmental services strategy aligned with organizational goals, regulatory requirements, and industry best practices
Oversee all aspects of environmental services operations, including cleaning, waste management, recycling, sustainability initiatives, and general maintenance
Manage and provide leadership to environmental services supervisors and staff, including recruitment, training, performance evaluations, and professional development
Ensure compliance with environmental regulations, health and safety standards, and company policies
Develop and implement standard operating procedures, guidelines, and training programs to ensure consistent and efficient operations across multiple locations or facilities
Collaborate with procurement and finance to manage vendor contracts, negotiate pricing, and ensure cost-effective procurement of supplies and services
Develop and implement sustainability initiatives such as energy conservation, waste reduction, and green cleaning practices
Qualifications
Schedule: 10:30 PM – 7:15 AM
Days: Sunday – Thursday
Education
Associate's Degree Environmental Sciences required or Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Certified Environmental Services Executive [CESE] - Indoor Environmental Healthcare and Hospitality Association preferred
Experience
Cleaning/Janitorial Experience 5-7 years required and Leadership/Supervisory Experience 3-5 years required and Sustainability Experience 2-3 years preferred
Knowledge, Skills And Abilities
- Strong knowledge of environmental regulations, waste management practices, cleaning techniques, and safety protocols.
- Knowledge of sustainability practices and experience with implementing environmental initiatives.
- Excellent leadership, interpersonal, and communication skills, with the ability to effectively collaborate with various teams and stakeholders.
- Strong organizational skills and attention to detail.
- Strong problem-solving and decision-making abilities to address issues and implement effective solutions.
- Physical stamina and the ability to lift heavy objects, climb stairs, and perform manual tasks as required.
Remote Type
Onsite
Work Location
90 Blossom Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Night (United States of America)
Pay Range
$86,611.20 - $126,027.20/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $86,611 - $126,027