What are the responsibilities and job description for the Escort Associate position at Massachusetts General Hospital?
Summary
Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital.
Does this position require Patient Care?
Yes
Essential Functions
-Greet patients, visitors, and staff with a friendly and courteous demeanor.
-Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms.
-Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.
-Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement.
-Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude.
-Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff.
-Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services.
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred Knowledge, Skills and Abilities - Basic knowledge of hospital layout and departments is a plus. - Excellent interpersonal and communication skills. - Ability to handle stressful situations calmly and professionally. - Physical ability to assist with wheelchair transport and mobility aid assistance. - Willingness to work in a fast-paced healthcare environment.
Physical RequirementsStanding Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital.
Does this position require Patient Care?
Yes
Essential Functions
-Greet patients, visitors, and staff with a friendly and courteous demeanor.
-Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms.
-Help patients in and out of wheelchairs and ensure their safety and comfort during transportation.
-Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement.
-Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude.
-Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff.
-Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services.
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred Knowledge, Skills and Abilities - Basic knowledge of hospital layout and departments is a plus. - Excellent interpersonal and communication skills. - Ability to handle stressful situations calmly and professionally. - Physical ability to assist with wheelchair transport and mobility aid assistance. - Willingness to work in a fast-paced healthcare environment.
Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.