What are the responsibilities and job description for the Patient Services Call Center Representative position at Massachusetts Eye Associates?
The Patient Services Call Center Representative plays a crucial role in ensuring efficient and compassionate communication with patients and healthcare providers. This position focuses on managing patient inquiries, scheduling appointments, verifying information, and resolving issues within a busy practice.
Responsibilities
- Handle incoming patient calls promptly and professionally
- Schedule patient appointments accurately and efficiently
- Verify patient information to ensure data accuracy
- Resolve patient issues and concerns with empathy and clarity
- Coordinate appointment logistics and follow-up as needed
- Assist patients with insurance-related questions and guidance
- Maintain clear and effective communication with patients and internal teams
Preferred Qualifications
- 1 years experience in patient services or healthcare call center
- High school diploma or equivalent
Salary : $21 - $23