Consumer Complaint Investigation Intern - Department of Public Utilities

Job Description - Consumer Complaint Investigation Intern - Department of Public Utilities (260002MB)

Job Description

Consumer Complaint Investigation Intern - Department of Public Utilities - (260002MB)

Description

Who We Are:

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family.   Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are As An Employer:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

DPU:

The Department of Public Utilities (DPU) is the state agency responsible for overseeing investor-owned electric power, natural gas, and water companies in Massachusetts. It regulates the safety of bus companies, moving companies, transportation network companies, and oversees the safety of natural gas pipelines and the MBTA.

Job Description:

The Consumer Complaint Investigation Intern will learn laws and regulations related to transportation, passenger safety and towing, how to investigate and resolve complaints, and the opportunity to assist with creation of new regulations as needed. The internship is appropriate for a first-year law student, undergrad interested in law school or law enforcement, and anyone committed to consumer protection and public safety.

Job Duties:

• Investigate and resolve consumer complaints.
• Respond in writing and verbally to consumers.
• Assist in preparing a rulemaking.
• Conduct hearing or do a ride- along with inspectors (depending upon intern's interests).
  
  

Preferred Qualifications:

• Interest in consumer protection and/or public safety, possibly compliance and law enforcement.
• Basic computer skills.
• Ability to track complaints.
  
  

Position Information:

Contracted Student Intern: Consumer Complaint Investigation Intern

Start/End Date: 6/1/2026 - 8/14/2026

Salary Rate: $21.00

Weekly Hours: 37.5 hours

Number of Openings: 1 position

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Comprehensive Benefits

Please see Preferred Qualifications.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Contracted Student Interns

Primary Location

: United States-Massachusetts-Boston-1 South Station

Job

: Environmental and Energy

Agency

: Exec Office Of Energy and Environmental Affairs

Schedule

: Full-time

Shift

: Day

Job Posting

: Apr 7, 2026, 3:12:13 PM

Number of Openings

: 1

Salary

:

21.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Melixza Esenyie / EEADiversity@mass.gov - 6178723270

Bargaining Unit: Non

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes

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