Statewide Director of Learning and Development

The Department of Developmental Services (DDS) is seeking a Statewide Director of Learning and Development (L&D). As the leader of DDS’s Learning and Development team, the Statewide Director provides vision and direction to a statewide group of training professionals. A key responsibility of the Statewide Director is designing and executing a comprehensive learning strategy that is both scalable and adaptable, addressing the organization’s core competencies. mandatory training requirements, and professional development goals. The Director emphasizes consistency and quality across regions while supporting localized needs, ensuring that every training initiative is designed to accommodate workforce diversity, operational pressures, and varying levels of digital fluency.This includes fostering expertise in instructional design, facilitation, and advanced learning technologies to ensure the team remains agile and innovative. The Director champions the use of tools such as Articulate Storyline and Rise for eLearning development, Snagit and Camtasia for video creation, and Vimeo for secure, scalable content distribution.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

- Design and lead a comprehensive learning strategy that aligns with DDS’s mission, vision, and evolving operational needs.

- Conduct regular needs assessments and partner with leadership to define strategic priorities, ensuring alignment with organizational goals.

- Establish and communicate a forward-thinking vision for training and workforce development, supported by robust program evaluation, data analysis, and annual updates to ensure continuous improvement and scalability.

- Facilitate alignment of regional training teams under a unified framework of best practices, leveraging innovative delivery methods and emerging technologies to ensure all staff, regardless of location, have access to high-quality, standardized training.

- Partner with department leaders, including Field Operations, Legal, OQE, and Human Rights, to integrate best practices into workforce development.

- Develop strategies for recruitment, onboarding, and retention, focusing on cultivating a diverse workforce and creating inclusive training programs that support equitable opportunities for staff at all levels.

- Lead the design, implementation, and evaluation of impactful workforce development programs, such as the Direct Support Certificate Program, Urban Youth Program, and Internship initiatives.

- Oversee the design, development, and delivery of training programs, ensuring adherence to instructional design principles and adult learning theory.

- Regularly update curricula to reflect changes in state and federal regulations, DDS policies, and advancements in care delivery practices.

- Leverage eLearning tools such as Articulate Storyline and Rise to create engaging, interactive training experiences.

- Maximize the effectiveness of the MassAchieve Learning Management System to deliver training, track compliance, and generate actionable insights.

- Establish and manage a systematic process to track and ensure compliance with all mandatory training requirements, including those mandated by statute, policy, and regulations

Preferred Qualifications

- Extensive knowledge of adult learning theories and principles, including instructional design, facilitation techniques, and best practices for training diverse audiences.

- In-depth understanding of planning and assessment methodologies, including needs analysis, program evaluation, and outcome measurement

- Expertise in eLearning tools and technologies, such as Articulate Storyline, Rise, Camtasia, Snagit, and Vimeo, as well as learning management systems (e.g., MassAchieve).

- Knowledge of survey platforms like Qualtrics, including the design, distribution, and analysis of surveys to gather actionable insights for training evaluation and continuous improvement.

- Comprehensive understanding of Diversity, Equity, and Inclusion (DEI) principles and their integration into training programs to promote equity and accessibility.

- Current knowledge of DDS priorities, policies, practices, and the regulatory landscape affecting training and workforce development.

- Proficiency in project management methodologies, including Agile and Waterfall, to oversee complex training initiatives and ensure timely delivery.

- Advanced technology skills, including the ability to select and integrate digital tools like Qualtrics for survey-based feedback and training needs assessments.

- Exceptional communication skills, including the ability to distill complex information into clear, actionable content tailored to diverse audiences.

- Strong visual design skills for creating engaging training materials and presentations.

- Expertise in problem-solving, conflict resolution, and team building to address challenges and foster a collaborative learning environment.

- Advanced facilitation skills, including leading workshops, training sessions, and cross-departmental collaborations effectively.

- Ability to interpret and apply data from survey platforms like Qualtrics to drive decision-making and continuous improvement in training programs and strategies.

- Six (6) years of full-time or equivalent part-time professional, administrative, and supervisory or management experience, of which the duties included the management of training, organizational development, change management, and communication

- Experience in the design, development, and facilitation of learning programs in a variety of settings, including human service settings is required.

To Apply: Please upload a cover letter and resume for the Statewide Director of Learning and Development.

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

- Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Recommended candidates must successfully complete pre-employment screening which includes:

- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppcabuser-registry

- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http:// www.mass.gov/hhs/cori

- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/ lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.