Manager of Business Operations

Department: Business Operations

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.

The Manager of Business Operations provides day-to-day leadership for the College's bookstore and assigned on-campus operational services, including inventory management, shipping and receiving, mail services, surplus property, supply distribution, vending and related logistics. Reporting directly to the Director of Procurement & Business Operations, the Manager establishes work priorities, service standards, schedules, and procedures; supervises assigned staff; coordinates service delivery across campuses; and resolves operational issues in a timely and customer-focused manner.

Key Responsibilities And Duties

• Manage day-to-day bookstore operations and serve as the primary operational liaison with bookstore and gear shop vendors, students, faculty, staff, and campus partners;
• Oversee external vendors providing auxiliary services as assigned, ensuring contract compliance and performance standards;
• Coordinate course-material adoption support, order fulfillment, rental returns, on-campus distribution, student issue resolution, and communications related to bookstore and gear shop services;
• Assist with the administration of textbook-related financial aid programs, including grants, scholarships, and emergency support;
• Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing, aligned with HEOA (Higher Education Opportunity Act and other applicable guidelines;
• Establish and monitor vendor service level standards, customer concerns, vendor performance, operational metrics, and compliance with established procedures and contract requirements;
• Oversee campus merchandise and gear shop operations, including receiving, inventory, merchandising, sales support, and reconciliation processes as assigned;
• Offer individualized and platform navigation assistance to students, faculty and staff with the book adoption processes, inventory audit, and other auxiliary services;
• Coordinate and support physical inventories, departmental verification, reconciliations, transfers, tagging support, reporting, and follow-up on discrepancies;
• Coordinate surplus property identification, storage, transfer, reuse, and disposal in accordance with approved procedures;
• Research and collaborate on contracts and service agreements with the Procurement Department;
• Ensure compliance with MassBay policies, relevant regulations, and best practices;
• Assess the needs of the College community and develop strategies to enhance existing auxiliary services or introduce new services, implement sustainability practices in alignment with the College’s environmental goals;
• Prepare reports on to inform planning and support;
• Ensure high levels of customer satisfaction across all auxiliary services;
• Work closely with College departments such as Procurement and Business Operations, Financial Aid, Student Accounts, Business Office, Marketing & Communications and Student Development to ensure a smooth operation and excellent customer services and seamless service delivery;
• Participate in professional development activities;
• Recruit, train, and supervise staff, including potential contracted/part time staff, involved in auxiliary services operations;
• Perform other duties as assigned.
  
  

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications

• Bachelor’s degree from an accredited institution in Business Administration, Operations Management, or a related field, or an equivalent combination of education and experience;
• Minimum of 3 years of experience managing auxiliary or related services;
• Excellent organizational skills, attention to detail and quality;
• Excellent communication and interpersonal skills;
• Ability to stand for extended periods of time and stock 6’ shelves;
• Ability to stand, walk, and move between buildings on campus;
• Ability to lift and move supplies or equipment up to 35 pounds;
• Coordinate and receive palletized deliveries and returns;
• Commitment to the community college mission and serving the needs of first generation and traditionally underserved populations;
• Commitment to embracing diversity and serving the needs of a diverse population, including the ability to work effectively with a faculty, staff, and student body with varied backgrounds and experiences.
  
  

Preferred Qualifications

• Sensitivity and commitment to the goals of Equal Opportunity;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Knowledge of applicable regulations and best practices in bookstore operations and inventory management;
• Experience using inventory, point-of-sale, and/or bookstore vendor systems;
• Experience with PeopleSoft Financials;
• Demonstrated managerial and entrepreneurial skills;
• Experience working in Higher Education;
• Ability to develop effective and respectful working relationships with all levels of the college community;
• Excellent interpersonal skills, strong collaborative skills, and proficiency in oral and written communication.
  
  

Additional Information

Salary Range: $75,000 - $85,000

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus
  
  

Need more info: https://www.massbay.edu/employment/benefits

Position Type: Non Unit Professional

Application Deadline: November 10, 2026, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Associate Dean of Equity Assurance and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights..